Matthew Page
Fort Worth,TX
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Accomplished Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Starbucks
04.2023 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Shift Supervisor
Starbucks
04.2021 - 04.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
Barista
Starbucks
10.2020 - 04.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Forklift Operator
Walmart Distribution Center
11.2018 - 02.2019
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
Shift Supervisor
Dairy Queen
04.2016 - 03.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Education
No Degree - Sports Management
Blinn College
Brenham, TXHigh School Diploma -
Lindsay High School
Lindsay, TX05.2018
Skills
- Customer Relations
- Store Organization
- Operations Oversight
- Loss Prevention
- Business Development
- Sales Strategies
- Customer Service and Engagement
- Relationship Building and Management
Timeline
Assistant Store Manager
Starbucks
04.2023 - Current
Shift Supervisor
Starbucks
04.2021 - 04.2023
Barista
Starbucks
10.2020 - 04.2021
Forklift Operator
Walmart Distribution Center
11.2018 - 02.2019
Shift Supervisor
Dairy Queen
04.2016 - 03.2018
No Degree - Sports Management
Blinn College
High School Diploma -
Lindsay High School
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