Matthew Palmer
Summary
Motivated individual with experience in customer service, sales, and trucking. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Works at a fast pace to meet tight deadlines. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Willingness to take on added responsibilities to meet team goals. Would like to maintain a full-time position that offers professional challenges that utilize my skills in a field I'm passionate about.
Overview
23
23
years of professional experience
Work History
Driver
Wright Implement (John Deere)
07.2023 - Current
- Logged over 40,000 miles in 7 months using a two ton truck and 30' trailer with no incidents.
- Ensured timely deliveries by strictly following daily 350 mile route while using GPS navigation systems to stay updated on changing road conditions.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Loaded and secured heavy farm machinery (namely large tractors and bucket loaders) on trailer to avoid damage and ensure safe delivery.
- Fastened chains, covers, and straps to secure loads during transit.
- Knowledge of how to operate various types of heavy machinery in order to load onto trailer.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
- Dropped and hooked trailers and changed configuration of equipment.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery without compromising safety or cargo integrity.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Achieved safe driving records by consistently following traffic rules and regulations.
Brand Manager - Ecommerce and Digital Marketing
Self Employed
01.2012 - Current
- Completed domain name registrations and maintained website and web hosting account.
- Enhanced functionality and appearance of website and repaired functionality issues.
- Developed graphic and image assets for both products and digital marketing efforts.
- Promoted brand identity by creating company logos and delivering attractive, user-friendly and unique website.
- Increased brand awareness by spearheading effective social media initiatives and influencer partnerships.
- Boosted ecommerce sales by developing and implementing innovative digital marketing strategies.
- Implemented comprehensive SEO strategy to improve search engine rankings for targeted keywords.
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Created and managed social media campaigns to increase brand engagement.
Server
Shadowbrook Restaurant
04.2005 - 11.2009
- Served high end cuisine with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Global Software Sales Representative
InterWorking Labs
03.2001 - 12.2004
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Used consultative sales approach to understand and meet customer needs.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
- Maintained sales tracking reports to support operational enhancements and implement corrective actions.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Serviced existing accounts on regular basis to maximize revenue.
- Used Goldmine software to maintain company database with essential account and sales information.
- Demonstrated products and specific features at customer locations and special events.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Networked at events and by phone to expand business profits and revenues.
- Delivered both remote webinars and on-site presentations to demonstrate software solutions to prospective customers.
- Maintained knowledge of market, competitors and individual customers to optimize sales strategies.
- Engaged with customers after sales to check on product integration, customer satisfaction and additional needs.
- Collaborated with marketing department to build campaigns with optimized targeting.
- Assessed sales activities, managed leads and pursued every opportunity to improve close ratio.
Education
Bachelor Of Applied Science - Psychology
Penn State University
State College, PA05.1999
Skills
- Website Maintenance
- Brand Management
- Sales Expertise
- Problem-Solving Strengths
- Negotiation Tactics
- Customer Relations
- Consulting with Customers
- Customer Retention Abilities
- Order Fulfillment
- Credit Card Payment Processing
- Retail Sales Customer Service
- Computer Proficiency
- Order Processing
- Brand Representation
- Customer Service
- Closing Sales
- Stock Management
- Professional Telephone Demeanor
- Sales Quota Achievement
- Coordination
- Prioritization
- Calm and Professional Under Pressure
- Equipment Operation
- Materials Transport
- Commercial Driving
- Route Management
- Clean Driving Record
- Navigational Systems and GPS
- Loading and Unloading
- Heavy Lifting
- Vehicle Inspection
Timeline
Driver
Wright Implement (John Deere)
07.2023 - Current
Brand Manager - Ecommerce and Digital Marketing
Self Employed
01.2012 - Current
Server
Shadowbrook Restaurant
04.2005 - 11.2009
Global Software Sales Representative
InterWorking Labs
03.2001 - 12.2004
Bachelor Of Applied Science - Psychology
Penn State University