Matthew Papocchia
Centereach,NY
Summary
A motivated and focused professional that can consistently provide what is needed of him. Equipped with the skills necessary to communicate effectively whether it be working with customers or staff. Able to efficiently and concisely solve problems that may arise and arrive at the best possible solution. Adapts to new situations quickly with the ability to handle a fast paced environment.
Overview
6
6
years of professional experience
Work History
Service Coordinator
Windowrama
09.2022 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
Market Research Intern
ExtendaTouch
09.2021 - 12.2021
- Identified and monitored industry trends to stay ahead of competitors and address emerging market needs proactively.
- Collected and analyzed consumer data for better-targeted marketing campaigns, increasing customer engagement.
- Assisted in creating and distributing surveys to gather valuable feedback from customers, improving product offerings.
- Completed research, compiled data, and assisted in timely reporting.
Student Optician
Brookhaven Opticians
05.2018 - 03.2020
- Improved customer satisfaction by providing personalized optical recommendations based on individual needs and preferences.
- Enhanced client understanding of lens options by explaining features and benefits tailored to their specific requirements.
- Resolved customer inquiries promptly, addressing concerns with professionalism and empathy.
- Contributed to inventory management by accurately tracking stock levels and placing orders when needed.
Education
Associate of Arts - Business Adminstration
Suffolk County Community College
Selden, NY12.2021
Skills
- Telephone communication
- Accurate Recordkeeping
- Notetaking and documentation
- Team Leadership
- Proficiency in Office programs
- Resource Utilization
Timeline
Service Coordinator
Windowrama
09.2022 - Current
Market Research Intern
ExtendaTouch
09.2021 - 12.2021
Student Optician
Brookhaven Opticians
05.2018 - 03.2020
Associate of Arts - Business Adminstration
Suffolk County Community College
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