Matthew Pardim
Westborough,MA
Summary
Energetic Patient Coordinator dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually-beneficial resolutions. Knowledgeable and demonstrates skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well trained in customer service, procedures and standards. Also have experience in commercial estimating due to previous job.
Overview
7
7
years of professional experience
Work History
Patient Coordinator
Unique Smile
Milford, MA
04.2024 - Current
- Coordinated patient appointments and maintained appointment schedule.
- Developed and implemented patient intake forms to ensure accurate information was collected.
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Managed medical records by filing documents into appropriate folders according to established protocols.
- Reviewed patient accounts on a regular basis to ensure accuracy of billing data.
- Coordinated follow-up care for discharged patients and monitored progress towards recovery goals.
- Conducted research on health plan benefits to determine eligibility criteria for services.
- Compiled reports summarizing activities such as number of new or returning patients seen daily.
Commercial Estimator
Discover Marble & Granite
Millbury, Massachusetts
11.2021 - 10.2023
- Assisted with overall project management by reviewing quotes and estimates.
- Identified key points impacting estimation values with careful evaluations of project plans, requirements and specifications.
- Prepared estimates used by management for planning, organizing and scheduling work.
- Analyzed blueprints and other documentation to prepare time, cost, materials and labor estimates.
- Consulted with clients, vendors, personnel in other departments and construction foremen to discuss and formulate estimates and resolve issues.
- Entered and recorded data through the use of excel and spreadsheet.
- Updated and improved cost estimates based on feedback from engineers, architects, and contractors.
- Collected historical cost data to estimate costs for current or future products.
- Assisted with selection of project vendors and subcontractors by comparing estimates against bids.
Instacart Shopper
Instacart
, MA
05.2020 - 05.2023
- Provided superior customer service, answered questions, and resolved customer complaints.
- Maximized customer satisfaction with fast, accurate shopping.
- Enhanced shopping experiences through honest feedback and continuous process improvements.
- Handled order challenges by locating alternative products and communicating with customers.
- Advised customers on suitable substitutes for dated, discontinued or unavailable products.
- Coordinated over 650 deliveries with high customer ratings.
Retail Worker
Shaws
Shrewsbury, MA
07.2017 - 08.2019
- Resolved guest issues by working with customer service leaders and area managers to meet individual needs.
- Kept customers happy by quickly processing payments and bagging purchases.
- Balanced cash drawer at beginning and end of each shift.
- Promoted loyalty programs and store cards.
Education
Bachelor of Science (B.S.) - Business Administration -
Umass Boston
Boston, MA05.2024
Skills
- Scheduling
- Cost Estimation
- Analytical Skills
- Technical
- Clear Communication
- Active Listening
- Creative Problem Solving
- Customer Service
- Quality Assurance
- Innovation
Affiliations
Kappa Sigma Alumni ΚΣ
- Former member of the Kappa Sigma Fraternity from 2021-2024.
- Created content for the social media page.
- Took command of intramural sports.
- On the rush committee to recruit new brothers.
- Invited to the 73rd Biennial Grand Conclave in 2021.
- Awarded 'A Greater Cause Champion' at Conclave for outstanding community service.
Commissioner of the Bury Basketball Summer League
• Elected Commissioner in 2023 and 2024 for the Bury Basketball Summer League.
• Created content on the social media handle.
• Tracking wins and losses.
• Attend most games and supervise.
• Updating the rosters.
• Overseeing all-star selections.
• Enforcing league rules and policies.
• Reschedule games if necessary due to weather or other personal conflict.
• Monitored website to assure that the game scores are posted.
• Ran the postseason tournament.
• Picked up and distributed awards to the winning team.
Community Service
- Helped raise over $33,075.45 in Kappa Sigma's 'A Greater Cause' program for community service from 2020-2021.
- Raised over $468.83 for the Shamrock Foundation which is an organization that is directly affiliated with the Boston Celtics that provides grassroots programming and strategic funding to local organizations serving at risk or at need youth populations.
- Raised over $380 from our 'Pie-A-Brother' event with proceeds going to BARCC (Boston Area Rape Crisis Center) which empowers survivors to heal and seek justice in ways that are meaningful to them.
Languages
English
Native/ Bilingual
Portuguese
Professional
Timeline
Patient Coordinator
Unique Smile
04.2024 - Current
Commercial Estimator
Discover Marble & Granite
11.2021 - 10.2023
Instacart Shopper
Instacart
05.2020 - 05.2023
Retail Worker
Shaws
07.2017 - 08.2019
Bachelor of Science (B.S.) - Business Administration -
Umass Boston
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