Matthew Parkinson
Santa Clara,CA
Summary
Seasoned professional combining relevant experience in water safety, staff leadership and emergency response. Strong skills in training team members, ensuring adherence to safety protocols and coordinating efficient pool operations. Successfully improved workplace safety by implementing comprehensive lifeguard drills and fostering a proactive culture of vigilance.
Overview
12
12
years of professional experience
Work History
Head Lifeguard
Addison-Penzak Jewish Community Center
Los Gatos, CA
05.2023 - 02.2025
- Enforced Safety Policies and Customer Communication: Communicated rules, regulations, and safety policies to patrons; provided waivers and legal documents; addressed reckless behavior by enforcing rules, and restricting access when necessary.
- Emergency Response & First Aid: Delivered basic life support, administered CPR, and stabilized individuals before ambulance arrival; used training and medical supplies to provide first aid.
- Equipment and Facility Maintenance: Performed regular checks on safety equipment (first aid kits, rescue tubes, backboards); monitored and adjusted pool chemical levels to meet health standards; coordinated with maintenance for issues.
- Lifeguard Training & Performance Management: Trained new hires in safety protocols, procedures, and customer service; instructed staff on CPR, AED, and safety equipment use; conducted performance evaluations, and coaching.
- Shift Coordination & Payroll Duties: Scheduled lifeguard shifts to ensure full coverage; processed payroll by tracking hours worked, and ensuring accurate compensation; collaborated with the team to identify and address facility issues efficiently.
- Emergency Preparedness & Drills: Organized periodic emergency drills to test readiness, and updated training manuals and procedures to align with best practices.
- Instructional and Preventative Efforts: Led safety training and instructional classes to educate patrons on safe swimming practices, and prevent dangerous situations.
Shift Supervisor + Manager
CVS Health
San Jose , CA
11.2022 - 05.2023
- Operations Management & Compliance: Directed production activities to meet company standards and compliance requirements; optimized department productivity by strategically positioning staff; processed CAR reports, change orders, and completed BOH.
- Employee Training & Performance Management: Trained, coached, and assigned tasks to employees; provided performance feedback during evaluations; identified potential candidates for promotion.
- Customer Service & Issue Resolution: Assisted customers with inquiries, complaints, and concerns in a timely manner; worked with management and staff to resolve issues effectively.
- Inventory & Stock Management: Conducted regular stock checks, ensured shelves were adequately stocked, reviewed inventory levels, and placed orders as needed; completed product withdrawals and resets; processed toxic goods when applicable.
- Cash Handling & Payroll Duties: Managed daily cash intake, documented receipts, tracked employee hours, maintained payroll records, and processed schedules and time-off requests.
- Logistics & Supply Chain: Accepted and processed truck deliveries, ensuring proper handling and inventory management.
- Multi-Tasking & Support: Performed cashier duties as needed, including handling payments via POS systems or cash registers.
Shift Supervisor + Manager
CVS Health
Sparks, NV
06.2021 - 11.2022
- Same duties from San Jose location
Swim Instructor + Lifeguard
Bay Swim
San Jose, CA
12.2016 - 07.2017
- Program & Activity Planning: Collaborated with management to plan and coordinate swimming activities and events.
- Swim Instruction: Taught swim lessons for all levels, ensuring skill development and water safety.
- School Pool Support: Assisted with school pool activities, providing supervision and guidance for students.
Swim Instructor + Head Lifeguard
Los Gatos-Saratoga Recreation
Los Gatos , CA
05.2014 - 12.2016
- Swim Instruction: Taught swim classes for groups of 6+ students, focusing on stroke techniques and competitive swimming skills.
- Adaptive Swim Training: Specialized in teaching children with disabilities, modifying lessons to meet individual needs.
- Water Safety & Rescue: Ensured a safe environment by monitoring swimmers and performing rescues when necessary.
Cashier + Freight + Store Associate
Office Depot
Los Gatos, CA
11.2015 - 07.2016
- Customer Service: Assisted customers with inquiries, provided product recommendations, and resolved concerns to enhance the shopping experience.
- Cash Handling: Processed transactions accurately using a POS system, handling cash, credit, and returns efficiently.
- Stocking & Inventory Management: Restocked shelves, ensured product availability, and maintained an organized sales floor.
- Shipment Processing: Received and broke down shipments, sorted merchandise, and prepared products for stocking.
- Photo & Print Services: Assisted in processing photo orders, operated photo printing equipment, and handled large-scale business print orders with attention to detail and accuracy.
Lifeguard + Swim Instructor + Head Lifeguard
Los Gatos Swim & Racquet Club
Los Gatos , CA
05.2013 - 10.2014
- Leadership & Supervision: Provided guidance and support during swim training sessions, ensuring a safe and effective learning environment.
- Safety & Risk Management: Monitored swimmers to enforce safety protocols and prevent accidents.
- Technique Coaching: Assisted with overseeing training sessions, offering feedback to improve swim technique and performance.
- Customer Service: Interacted with swimmers and parents to address questions, provide support, and enhance the overall experience.
- Special Needs Instruction: Taught swim lessons tailored to students with disabilities, adapting techniques to individual needs.
Education
Bachelor of Science - Business Administration
University of Nevada, Reno
Reynard, NV09-2021
Skills
- Water safety management
- Swimming proficiency
- Customer service
- Team leadership
- Effective communication
- Staff training
- Schedule management
- Equipment inspection
- Physical fitness
- Technology efficiency
- Critical Thinker
Timeline
Head Lifeguard
Addison-Penzak Jewish Community Center
05.2023 - 02.2025
Shift Supervisor + Manager
CVS Health
11.2022 - 05.2023
Shift Supervisor + Manager
CVS Health
06.2021 - 11.2022
Swim Instructor + Lifeguard
Bay Swim
12.2016 - 07.2017
Cashier + Freight + Store Associate
Office Depot
11.2015 - 07.2016
Swim Instructor + Head Lifeguard
Los Gatos-Saratoga Recreation
05.2014 - 12.2016
Lifeguard + Swim Instructor + Head Lifeguard
Los Gatos Swim & Racquet Club
05.2013 - 10.2014
Bachelor of Science - Business Administration
University of Nevada, Reno
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