Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Matthew Passwaters

Heath

Summary

Collaborative senior team leader adept at supervising and motivating team of several employees and ensuring overall operational integrity of store. Talented at providing exceptional customer services with greeting and acknowledging customers. Fluent in using all forms of communication and business management tools. Including but not limited to PowerPoint, Microsoft Excel, and Microsoft Teams.

Overview

16
16
years of professional experience
1994
1994
years of post-secondary education

Work History

Senior Team Leader

Giant Eagle
Gahanna
10.2023 - Current
  • Coordinated team schedules and assignments to ensure project completion.
  • Supported team members with training on processes and best practices.
  • Assisted in developing strategies for improving team performance.
  • Facilitated communication between departments to enhance collaboration.
  • Organized team meetings to discuss goals and progress updates.
  • Monitored staff performance through observation, audits and reports.
  • Established policies and procedures for the entire team to adhere to.
  • Coached, mentored and trained junior team members on their roles and responsibilities.
  • Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.

Grocery Team Lead

Giant Eagle
Columbus
03.2019 - 10.2023
  • Supervised daily operations of grocery team and ensured compliance with company policies.
  • Trained and mentored new team members on store procedures and customer service skills.
  • Coordinated inventory management and restocking of merchandise throughout the store.

Night Crew Team Lead

Giant Eagle
04.2009 - 04.2019
  • Led daily operations and ensured team adherence to company standards.
  • Trained new crew members on safety protocols and operational procedures.
  • Coordinated shifts and assigned tasks to optimize workflow efficiency.

Education

Newark High School
Newark, OH

Skills

  • Team coordination
  • Performance monitoring
  • Customer service
  • Policy implementation
  • Inventory management
  • Staff training
  • Goal setting

Affiliations

Longtime member of The Heath Sertoma

References

References available upon request.

Timeline

Senior Team Leader

Giant Eagle
10.2023 - Current

Grocery Team Lead

Giant Eagle
03.2019 - 10.2023

Night Crew Team Lead

Giant Eagle
04.2009 - 04.2019

Newark High School
Matthew Passwaters