Matthew Passwaters
Heath
Summary
Collaborative senior team leader adept at supervising and motivating team of several employees and ensuring overall operational integrity of store. Talented at providing exceptional customer services with greeting and acknowledging customers. Fluent in using all forms of communication and business management tools. Including but not limited to PowerPoint, Microsoft Excel, and Microsoft Teams.
Overview
16
16
years of professional experience
1994
1994
years of post-secondary education
Work History
Senior Team Leader
Giant Eagle
Gahanna
10.2023 - Current
- Coordinated team schedules and assignments to ensure project completion.
- Supported team members with training on processes and best practices.
- Assisted in developing strategies for improving team performance.
- Facilitated communication between departments to enhance collaboration.
- Organized team meetings to discuss goals and progress updates.
- Monitored staff performance through observation, audits and reports.
- Established policies and procedures for the entire team to adhere to.
- Coached, mentored and trained junior team members on their roles and responsibilities.
- Delivered outstanding service by interacting with customers, answering customer inquiries and handling customer complaints.
Grocery Team Lead
Giant Eagle
Columbus
03.2019 - 10.2023
- Supervised daily operations of grocery team and ensured compliance with company policies.
- Trained and mentored new team members on store procedures and customer service skills.
- Coordinated inventory management and restocking of merchandise throughout the store.
Night Crew Team Lead
Giant Eagle
04.2009 - 04.2019
- Led daily operations and ensured team adherence to company standards.
- Trained new crew members on safety protocols and operational procedures.
- Coordinated shifts and assigned tasks to optimize workflow efficiency.
Education
Newark High School
Newark, OHSkills
- Team coordination
- Performance monitoring
- Customer service
- Policy implementation
- Inventory management
- Staff training
- Goal setting
Affiliations
Longtime member of The Heath Sertoma
References
References available upon request.
Timeline
Senior Team Leader
Giant Eagle
10.2023 - Current
Grocery Team Lead
Giant Eagle
03.2019 - 10.2023
Night Crew Team Lead
Giant Eagle
04.2009 - 04.2019
Newark High School