Matthew Pathammavong
Columbus,OH
Summary
Dedicated and versatile professional with a diverse background in IT, customer service, and security services. Experience includes working as an Uber driver, Safelite IT and customer service representative, and Loomis Armored Services associate. Skills encompass problem-solving, technical support, and secure handling of valuable assets. Transitioning from a stay-at-home dad role, I have been diligently studying and preparing for a career in cybersecurity. Demonstrating commitment to continuous learning through pursuit of industry-recognized certifications, positioned to effectively safeguard digital environments and respond to emerging cyber threats. Strong work ethic, adaptability, and keen attention to detail contribute to readiness to contribute to and grow within the any field.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Uber Driver
Uber
03.2021 - 12.2022
- Proficient Uber driver with a proven track record of delivering exceptional transportation services.
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
Data Entry Specialist
Safelite
09.2017 - 11.2019
- Highly skilled professional with expertise in call center operations and IT support at Safelite Call Center.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Reduced errors in data records by conducting thorough quality checks and implementing corrective measures.
- Successfully managed fluctuating workloads due to seasonal variations or unexpected changes in staffing levels.
Armored Service Technician
Loomis
03.2016 - 04.2018
- Experienced armored service technician and driver proficient in maintenance, repair, and operation of armored vehicles.
- Conducted comprehensive audits of vaults, ensuring accuracy in inventory counts and compliance with regulations.
- Improved security measures by conducting thorough vehicle inspections and maintaining detailed logs.
- Ensured compliance with all federal, state, and local regulations governing the secure transport of valuables by staying up-to-date on industry requirements and best practices.
Education
High school diploma - Graphic Design
Mifflin High School
Columbus, OH10.2010
Skills
- IT support
- Call center management
- Security
- Armed security
- Data entry
- Google security certified
- Leadership
- Microsoft Office
- VoIP
- Microsoft Outlook
- Communication skills
- Software troubleshooting
- Windows
- Active Directory
- Technical support
- Computer skills
- Time management
- Operating systems
- Schedule Management
- Patience and understanding
- Customer Service
- Hospitality
- Effective communication skills
Certification
- Driver's License
- IBM Introduction to Cybersecurity Tools & Cyberattacks, 06/01/24, Present
- Google's Play It Safe: Manage Security Risks, 02/01/24, Present
Languages
laos
Native or Bilingual
Timeline
Uber Driver
Uber
03.2021 - 12.2022
Data Entry Specialist
Safelite
09.2017 - 11.2019
Armored Service Technician
Loomis
03.2016 - 04.2018
High school diploma - Graphic Design
Mifflin High School