Matthew Patrick
Kendallville,IN
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
14
14
years of professional experience
Work History
Painter
Quick Tanks
01.2024 - Current
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
- Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
- Safely operated lifts, scaffolding, and ladders to complete large-scale jobs efficiently.
- Exceeded client expectations by consistently delivering high-quality workmanship within established timelines.
- Reduced waste materials by accurately estimating paint quantities needed for each job.
- Taped off areas to prevent overspray and other accidents.
Business Developer
Express Employment Professionals
07.2022 - 12.2023
- Pitched ideas for business development to executive team and gave in-depth presentations to clients using effective public speaking skills.
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Negotiated, prepared and signed contracts with clients.
- Maintained high level of integrity by keeping sensitive client data and corporate information confidential.
- Evaluated client business needs and matched customers to appropriate products and resources.
- Prospected for new business opportunities via cold calling, using lead generation lists and networking.
- Completed human resource operational requirements by scheduling and assigning employees.
- Performed urinalysis testing to discourage illegal drugs use in company.
- Developed guidelines, questionnaires and processes for assessing, interviewing and onboarding phases.
General Manager
Aaron's Sales And Lease
11.2011 - 06.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
Assistant Manager
Hungry Howies
07.2010 - 12.2012
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Education
No Degree - Computer Engineering
Indiana Tech
GED -
Four County Vocational
01.2010
Skills
- Hiring and Onboarding
- Performance Monitoring and Evaluation
- Financial Management
- Customer Service
- Problem Anticipation and Resolution
- Microsoft Internet Explorer
- Cost Management
- Administrative Management
- Business Management Principles
- Business Leadership
- Accounting Techniques
- Microsoft Excel
Accomplishments
- Marketing - Implemented marketing strategies which resulted in 25% growth of customer base.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
Timeline
Painter
Quick Tanks
01.2024 - Current
Business Developer
Express Employment Professionals
07.2022 - 12.2023
General Manager
Aaron's Sales And Lease
11.2011 - 06.2022
Assistant Manager
Hungry Howies
07.2010 - 12.2012
No Degree - Computer Engineering
Indiana Tech
GED -
Four County Vocational
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