Matthew Patterson
Charlotte,NC
Summary
Skilled Labor Worker with strong track record of success in maintenance, repair and general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Supervisor
GM Cleaning Services
04.2013 - Current
- Encouraged and promoted ideas aligned to business needs and benefits.
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Compiled training materials for new employees and tracked skill development.
- Tracked company equipment, tools and technology to manage inventory.
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs.
- Analyzed department metrics and performance and reported findings to management.
- Collected customer feedback and made business adjustments to improve retention and satisfaction.
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
- Managed internal operational standards and productivity targets.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
Installation Technician
Bell South Telephone
10.2019 - 03.2023
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Followed all company guidelines regarding safety procedures when out in field.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
- Assisted in development of installation documentation, diagrams and user manuals.
- Created and maintained up-to-date records of all installed systems and equipment.
- Developed and implemented strategies for optimal performance and reliability of installed systems.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Installed and configured new equipment and systems according to company standards.
- Scheduled and performed maintenance, repair and upgrades of existing equipment and systems.
- Tested systems, noting issues and completing preventive maintenance.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Diagnosed and repaired problems with electrical and mechanical systems.
Outbound Warehouse Assistant Manager
Rowley Company LLC
07.2008 - 04.2013
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Tracked production and quality control systems to proactively identify deficiencies.
- Supervised warehouse operations by managing employees during shifts.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Adhered to industry best practices for warehousing, material handling, and documentation.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Acted as liaison between company departments and warehouse teams.
- Trained employees on equipment operation and safety protocols.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
- Created and enforced detailed organization processes to increase quality and service standards.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Kept corporate departments and customers updated on critical shipments.
Meat Department Assistant
Harris Teeter Grocery
03.2007 - 07.2010
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
- Restocked products based on available inventories and customer demands.
- Set department schedules for adequate shift coverage and assigned daily work tasks to individual team members based upon strength and experience.
- Cut meats to customer specifications and answered questions about specialty products.
- Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
- Used proper sanitation and food safety techniques to prevent food contamination and illness.
- Gained knowledge of different meats to answer customer questions and suggest best cuts for various dishes.
- Prepared and packaged meat products by cutting and grinding meat to customer specifications.
- Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
- Handled cash and made change to process sales transactions for customers.
- Assisted customers with special requests to meet needs and make shopping experiences more pleasant.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Education
High School Diploma -
South Mecklenburg High School
Charlotte, NC05.2007
Skills
- Team-oriented and dependable
- Traffic movement understanding
- Warehouse operations knowledge
- Maintenance and Repair
- Organization and Time Management
- Decision-Making
- Problem-Solving
- Dependable and Responsible
- Training and Development
- Distribution and warehousing
- Production planning
- Staff supervision
- Operations management
- Logistics Management
- Loading and unloading
- Shipping and receiving
- Order picking and processing
- Forklift Operations
- Route optimization
- Warehouse Logistics
- Policy and procedure adherence
- Sales proficiency
- Inter-department collaboration
- Research and due diligence
- Customer Relations
- Training and mentoring
- Schedule Management
- Staff Management
- Business administration
- Business Development
- Daily cleaning and sanitation
- Lighting fixture maintenance
- Residential construction
- Commercial construction
- Heavy lifting
- Roofing
- Drywalling
- HVAC systems
- Equipment installation
- Hand and power tools
Certification
- Forklift Training
- SERVE SAFE Certified
- STOP THE BLEED
- CPR & FIRST AID
Timeline
Installation Technician
Bell South Telephone
10.2019 - 03.2023
Operations Supervisor
GM Cleaning Services
04.2013 - Current
Outbound Warehouse Assistant Manager
Rowley Company LLC
07.2008 - 04.2013
Meat Department Assistant
Harris Teeter Grocery
03.2007 - 07.2010
High School Diploma -
South Mecklenburg High School
- Forklift Training
- SERVE SAFE Certified
- STOP THE BLEED
- CPR & FIRST AID
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