MATTHEW PATTERSON

• Utilized variety of tools and diagnostic equipment to complete repairs.
• Completed all repair and maintenance activities promptly and to high quality standards.
• Adhered to strict safety protocols while working with potentially hazardous materials or electrical components during the repair process.
• Collaborated with team members to complete complex repairs and improve overall service quality.
• Supported colleagues by sharing knowledge of specialized techniques or tools used in specific types of repairs when necessary.
• Conducted regular maintenance checks to prevent future system failures, ensuring long-term customer satisfaction.
• Facilitated knowledge sharing among repair team, leading to more efficient problem-solving and skill development.

Interior home renovations ie: kitchen renovations, bathroom renovations, carpentry, flooring, drywall (installations, finishing and repairs), painting etc.

• Supervised 65 technicians on fully staffed work days with 15 direct reports
• Weekly quality inspections on all technician's work
• Conducted bi-weekly safety meetings with all technicians which also covered any new updates pertinent to field operations
• Participated in weekly interdepartmental leadership meetings to ensure company expectations were being met to service customers
• Weekly field mentoring time and safety observations for all technicians
• Responsible for the hiring, training, development and performance evaluation of the technician team
• Used computer programs daily ie: Microsoft Office 360, Word, PowerPoint, Excel, and numerous other Charter platforms.

• Prepare daily supplies needed for all installs going out
• Installed furnaces, air conditioning units, electrical wiring, gas lines, PVC pipe and air ducts
• Weekly safety meeting attendance and training

• Directly supervised 5 employees in the maintenance, housekeeping and floor care departments
• Responsible for completing and delegating maintenance issues and upgrades to the facility ie: electrical, plumbing, drywall, painting, roofing and preventative maintenance on heating ventilation and air conditioning units
• Managed all incoming shipments of nursing, floor care and housekeeping supplies weekly
• Worked with vendors to ensure inventory of supplies were always on stock for all departments