Matthew Patterson III

• Managed scheduling and appointments for clients, ensuring efficient use of resources.
• Assisted in maintaining accurate client records and documentation to support compliance standards.
• Coordinated communication between healthcare providers and clients to enhance service delivery.
• Processed client inquiries and resolved issues promptly, improving satisfaction rates.
• Performed payroll duties weekly for both office staff as well as direct service workers.
• No deficiencies throughout tenure as administrator.
• Client office/home binders maintained, kept current.
• OIG/Adverse/CNA registry kept current to state requirements for all staff.
• 2023 Administrator of the year (Ace Personal Healthcare Services, LLC)
• Managed over 120 clients in region 2

APRIL 4, 2018 - SEPTEMBER 19, 2023

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Recorded incident reports with detailed accounts of occurrences.
• Monitored property and investigated areas of suspicion.
• Supervised grounds, employee entrances and exits and security officers on duty.
• Oversaw team of security officers and managed scheduling and performance evaluations.
• Guided periodic property safety inspections and oversaw remedial action for potential hazards.
• Assessed ongoing risk factors and suggested improvements to senior management.
• Installed data-encryption and infrastructure security software to address flaws.

AUGUST 28, 2014 - MAY 23, 2018

• Developed strategic initiatives based upon company objectives aimed at accelerating growth.
• Motivated team to meet and exceed sales goals.
• Traveled to different companies to negotiate large sales and contracts.
• Provided local market insight and identified trends.
• Set production goals to exceed budget expectations.
• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.

JANUARY 25, 2003 - AUGUST 13, 2014

Arrange daily activities for the senior citizens of South Baton Rouge (i.e., Sensational Seniors Fitness Club: Theresa Townsend Wellness Instructor), Church Service (Pastor from community shares words of inspiration), Knitting/Quilting classes each Wednesday.

11 YEARS EXPERIENCE serving the elderly and low-income constituents of South Baton Rouge (Detailed Below)

• Sensational Tuesdays (Each Tuesday of every month dedicated to bringing activities for our seniors to participate in.
• Setup partnership with the East Baton Rouge Parish Library to bring Computer Enrichment classes to the Community Center. Transportation and Food was provided at no cost the seniors.
• Worked together with City-Parish's Department of Social Services (LOCATED INSIDE COMMUNITY CENTER) to provide much-needed services to our elderly community, such as

-Utility Bill Assistance (i.e., Entergy, BRWC)

-Opened and operated a CheckFreePay kiosk within the Community Center, of which allows the local constituents to have the convenience of paying their Entergy & Water/Sewer bills within walking distance of most of their homes.

In conjunction with Metro Health (LOCATED INSIDE COMMUNITY CENTER), offer the following services to the citizens such as :

Perform HIV/AIDS Rapid-Testing

Sexual Education courses taught

STD Screening

Blood Pressure Checks

Diabetes Checks

Behavioral Health (Substance Abuse)

CLERICAL-RELATED JOB DUTIES

Oversees/Makes sure operational tasks are taken care of such as;

-Making sure company expenses are paid in a timely fashion

• Coordinated training for new team members, overseeing onboarding details and designing framework for future acquisitions.
• Kept files and records in content management systems such as MS SharePoint, eDRMS and Salesforce.
• Drafted documents in company-directed formats and fonts, maintaining exceptional style consistency.
• Categorized and securely processed sensitive documents with information of deeply personal nature or corporate sensitivity.
• Experience with administrative and accounting procedures
• Wrote and prepared deliberate yet flexible agendas for company meetings.
• Expertly organized logistics for functions both within and outside of organization.
• Prepared detailed documents and reports in adherence administrative processes.
• Worked closely with others to accomplish timely invoicing and accounts receivables.
• Monitored and directed incoming mail and prepared outgoing mail.
• Familiarity with databases and spreadsheets (especially MS Excel)
• Strong organizational and time-management skills
• Communication skills with a problem-solving attitude