Matthew Peake
Columbia,SC
Summary
Knowledgeable, self starter, with friendly and thorough customer service experience. Skilled in conflict resolution, critical thinking, and relationship building with clients and staff. Dedicated Security Supervisor adept in security monitoring procedures, including surveillance equipment expertise. Proven history of operating with heightened awareness and attention to detail with track record of alleviating risks and exercising sound judgment in high-pressure situations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Professional
Allied Universal
Columbia, SC
11.2022 - Current
- Enforced and upheld company policies
- Upheld company standards
- Patrolled site examining all access points and high value areas
- Roved the site observing employee behavior and interactions
- Monitored CCTV
- Monitored Lenel S2
- Escorted visitors to their site contacts
- Removal of terminated employees from the site and system
- Took calls from contractors and clients
- Wrote accurate and detailed SITREPs and other types of reports
- Protected employees and property
- Serve as a deterrent for criminal actions
- Screened everyone leaving client facility using metal detection and visual inspection
- Training
- Taking disciplinary actions in accordance with Allied Universals disciplinary matrix
- Access control
- Point of contact for emergency services on site
- Directed and dispatched officers in emergency situations
- Created employee profiles
- Kept thorough logs (truck, visitor, badge, inventory)
- Performed routine Camera Audits.
Shift Supervisor
Allied Universal
Columbia, SC
10.2023 - 02.2024
- Enforced and upheld company policies
- Upheld company standards
- Patrolled site examining all access points and high value areas
- Roved the site observing employee behavior and interactions
- Monitored CCTV
- Monitored Lenel S2
- Escorted visitors to their site contacts
- Removal of terminated employees from the site and system
- Took calls from contractors and clients
- Wrote accurate and detailed SITREPs and other types of reports
- Protected employees and property
- Serve as a deterrent for criminal actions
- Screened everyone leaving client facility using metal detection and visual inspection
- Training
- Taking disciplinary actions in accordance with Allied Universals disciplinary matrix
- Access control
- Point of contact for emergency services on site
- Directed and dispatched officers in emergency situations
- Created employee profiles
- Kept thorough logs (truck, visitor, badge, inventory)
- Performed routine Camera Audits.
SOC/Acting Supervisor
Allied Universal
Columbia, SC
02.2023 - 10.2023
- Enforced and upheld company policies
- Upheld company standards
- Patrolled site examining all access points and high value areas
- Roved the site observing employee behavior and interactions
- Monitored CCTV
- Monitored Lenel S2
- Escorted visitors to their site contacts
- Removal of terminated employees from the site and system
- Took calls from contractors and clients
- Wrote accurate and detailed SITREPs and other types of reports
- Protected employees and property
- Serve as a deterrent for criminal actions
- Screened everyone leaving client facility using metal detection and visual inspection
- Training
- Taking disciplinary actions in accordance with Allied Universals disciplinary matrix
- Access control
- Point of contact for emergency services on site
- Directed and dispatched officers in emergency situations
- Created employee profiles
- Kept thorough logs (truck, visitor, badge, inventory)
- Performed routine Camera Audits.
Assistant Store Manager
FLANK III LLC
Columbia, SC
11.2020 - 07.2021
- Managed a team of 10 employees
- Monitored and maintained budgets
- Successfully implemented new policies and procedures to improve team efficiency
- Met with clients to discuss their needs and review orders
- Maintained staffing levels
- Interviewed and selected new hires
- Managed day to day operational processes
- Planned and coordinated events
- Complied with federal mandates
- Maintained Proper Inventory
- Improved customer service, merchandise, and employee standards
- Responsible for training and development of several extremely satisfactory staff members
- Increased sales by 37.8% over prior year
- Cultivating and maintaining business relationships and partnerships
- Handled employee scheduling
- Responsible for enforcement of business standards and procedures
- Used basic MS Office, software, and internet based programs effectively and efficiently
- Handled cash, credit, check, and digital transactions with customers
- Generated and developed creative advertisements for social media page
- Developed new protocols which were implemented by staff
- Assisted customers with product information and selection
- Maintained confidential company information in the strictest of confidence
- Played a fundamental role in achieving customer satisfaction and revenue growth objectives
- Answered, directed, and followed up phone calls and email inquiries
- Kept track of inventory and maintained personal files and records
- Cultivated effective relationships through timely and thorough communications
- Drove company culture through values and customer service standards
- Helped create and enact policies
- Served as point of contact for clients, generated, and closed sales
- Consistently surpassed sales goals
- Top earner on staff multiple months
- Regularly earned top sales bonuses available.
Specialty Sales Consultant
Flank III, LLC
Columbia, SC
09.2019 - 07.2021
- Managed a team of 10 employees
- Monitored and maintained budgets
- Successfully implemented new policies and procedures to improve team efficiency
- Met with clients to discuss their needs and review orders
- Maintained staffing levels
- Interviewed and selected new hires
- Managed day to day operational processes
- Planned and coordinated events
- Complied with federal mandates
- Maintained Proper Inventory
- Improved customer service, merchandise, and employee standards
- Responsible for training and development of several extremely satisfactory staff members
- Increased sales by 37.8% over prior year
- Cultivating and maintaining business relationships and partnerships
- Handled employee scheduling
- Responsible for enforcement of business standards and procedures
- Used basic MS Office, software, and internet based programs effectively and efficiently
- Handled cash, credit, check, and digital transactions with customers
- Generated and developed creative advertisements for social media page
- Developed new protocols which were implemented by staff
- Assisted customers with product information and selection
- Maintained confidential company information in the strictest of confidence
- Played a fundamental role in achieving customer satisfaction and revenue growth objectives
- Answered, directed, and followed up phone calls and email inquiries
- Kept track of inventory and maintained personal files and records
- Cultivated effective relationships through timely and thorough communications
- Drove company culture through values and customer service standards
- Helped create and enact policies
- Served as point of contact for clients, generated, and closed sales
- Consistently surpassed sales goals
- Top earner on staff multiple months
- Regularly earned top sales bonuses available.
Education
High school or equivalent -
Richland Northeast High School
Skills
- Punctual
- Reliable
- Customer Service
- Report Writing
- Observational Skills
- CCTV monitoring and review
- Lenel S2
- Milestone Xprotect
- De-Escalation
- Conflict Resolution
- Good Situational Awareness
- Marketing
- Microsoft Office
- Sales
- Well Spoken
- Time Management
- Inventory Control
- Basic Math
- Computer Skills
- Computer Literacy
- Cash Handling
- Clerical work
- Data Entry
- Excel
- Outlook
- Front Desk
- Guest Services
- Hospitality Experience
- Leadership Experience
- Microsoft Word
- Microsoft Powerpoint
- Organizational Skills
- Retail Sales
- Retail Management
- Sales Experience
- Supervising Experience
- Troubleshooting
- Instructor
- Market Analysis
- Networking
- Business Development
- Customer Acquisition
- Customer Relationship Management
- Customer Service Skills
- Janitorial/housekeeping
- Social Media Management
- Communications
- Phone Etiquette
- Retail
- Recruiting
- Research & Development
- Product Demos
- Interviewing
- Customer Support
- Management
- Caregiver
- Purchasing
- Team management
- Training & development
- Budgeting
- Leadership
- Security Screening
- Loss Prevention Expertise
- Security Resource Management
- Security Officer Training
- Safety and Security Procedures
- CCTV Experience
- Staff Evaluation
- Security Reporting
- Security Team Leadership
- Access Control
- Incident Response
- CCTV Monitoring
Certification
CPR and AED Certified
Timeline
Shift Supervisor
Allied Universal
10.2023 - 02.2024
SOC/Acting Supervisor
Allied Universal
02.2023 - 10.2023
Security Professional
Allied Universal
11.2022 - Current
Assistant Store Manager
FLANK III LLC
11.2020 - 07.2021
Specialty Sales Consultant
Flank III, LLC
09.2019 - 07.2021
High school or equivalent -
Richland Northeast High School
CPR and AED Certified
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