MATTHEW PEAY

• Directed high-stakes client triage and successfully resolved complex, escalated customer issues to actively insulate and improve the branch’s ESQI rating.
• Increased account profitability through marketing of premium optional features and strategic vehicle tiers, consistently achieving sales and conversion metrics.
• Coordinated fleet optimization and asset tracking strategies to enhance vehicle utilization and support revenue targets.
• Optimized operational logistics and asset management for high-volume branch, ensuring peak performance during 50-hour work weeks.

• Delivered premium concierge services and guest relations leadership in high-volume elite lounge operations, enhancing guest tracking, satisfaction, and loyalty.
• Managed complex inventory and refreshment logistics during high-traffic morning service hours, ensuring timely distribution and seamless front-of-house execution.
• Maintained Marriott’s strictest "exceptional appearance" facility and presentation guidelines, achieving flawless compliance with corporate luxury standards.

• Coordinated back-of-house personnel allocations, food preparation lines, and shift schedules during peak service periods to ensure operational efficiency.
• Recruited, trained, and cross-mentored front-line service professionals to hit aggressive service speed and order accuracy metrics daily.
• Oversaw health, safety, and sanitation compliance policies, achieving zero corporate or regulatory infractions through diligent monitoring.

Anticipated

• Awarded
• Minor: Management
• Kennesaw State University Coles College of Business Dean's List recipient (Spring 2023, Fall 2023, Spring 2025)
• CHIA (Certification in Hotel Industry Analytics) Certificate- Acquired 12/2024