Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Pelletier

Hatboro,PA

Summary

Proven leader in customer service, adept at enhancing customer satisfaction and driving sales through effective recommendations and upselling. At Wawa, I leveraged my strong work ethic and patience to resolve issues promptly, fostering strong relationships. Skilled in cash handling and problem resolution, I consistently delivered outstanding service, contributing to a positive store environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Lead Customer Service Associate

Wawa
12.2021 - 08.2024


  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Maintained a clean and organized store environment for optimal customer experience.
  • Connected with customers by listening to concerns and answering questions.
  • Handled cash transactions accurately while adhering to company security protocols for loss prevention measures.
  • Demonstrated safe practices and procedures in store by adhering to company policies

Customer Service Associate

Wawa
09.2021 - 08.2024
  • Built strong relationships with customers by consistently delivering outstanding service and follow-up support.
  • Balanced multiple priorities during peak times while maintaining composure under pressure
  • Increased sales through effective product recommendations and upselling techniques.

Education

GED -

Penn Treaty
Philadelphia, PA

Skills

  • Goal oriented
  • Patience and tolerance
  • Strong work ethic
  • Up-selling and Cross-selling
  • Cash handling
  • Refund processing
  • Problem resolution

Certification


  • OSHA 10 Certified

Timeline

Lead Customer Service Associate

Wawa
12.2021 - 08.2024

Customer Service Associate

Wawa
09.2021 - 08.2024

GED -

Penn Treaty

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Matthew Pelletier