- Gym Workouts
- Outdoor Recreation
- Playing Sports
- Camping
- Coding and Programming
- Designing and Printing 3D Models
Matthew Penner
Lancaster,NY
Summary
Dynamic customer service professional with experience at Delta Sonic Car Wash Systems, excelling in complaint resolution and time management. Proven ability to enhance customer satisfaction through tailored product recommendations and effective multitasking. Adept at maintaining composure under pressure while adhering to policies and procedures, ensuring smooth transactions and high service quality.
Overview
3
3
years of professional experience
Work History
Detail Customer Advisor 2
Delta Sonic Car Wash Systems
11.2022 - Current
- Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.
- Maintained up-to-date knowledge of industry trends and competitor offerings to better serve clients and address inquiries effectively.
- Guided customers through product selection, offering tailored recommendations based on individual needs.
- Facilitated smooth transactions for customers by accurately processing orders and payments.
Education
Industrial Technology
Lancaster High School
Lancaster, NY06-2026
Skills
- Complaint handling
- Active learning
- Complaint resolution
- Policies and procedures adherence
- Computer skills
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Attention to detail
- Time management
- Multitasking Abilities
- Calm and professional under pressure
Accomplishments
Worked up the ranks at Delta Sonic
Consistent Promotion in current company
Interested in CNC machining and Heavy equipment
Enrolled in Industrial Technology Associates Degree at Erie Community College
Interests
Timeline
Detail Customer Advisor 2
Delta Sonic Car Wash Systems
11.2022 - Current
Industrial Technology
Lancaster High School
Similar Profiles
Skylar LichnerSkylar Lichner
Car Wash Advisor at Delta Sonic Car Wash SystemsCar Wash Advisor at Delta Sonic Car Wash Systems
Aron MartinezAron Martinez
Delta Tech Level 4 at Delta Sonic Car Wash SystemsDelta Tech Level 4 at Delta Sonic Car Wash Systems
Bryce GirvesBryce Girves
Sales Associate at Delta Sonic Car Wash SystemsSales Associate at Delta Sonic Car Wash Systems
Aniela CardinalAniela Cardinal
Pharmacy Manager at Rite AidPharmacy Manager at Rite Aid
Myrelis NievesMyrelis Nieves
Final Inspection Operator at MedtronicFinal Inspection Operator at Medtronic