Matthew Perez
Houston,TX
Summary
I am a highly organized and an independent team contributor with a strong sense of organization and leadership. I have extensive experience in managing multiple projects simultaneously while also ensuring accuracy and efficiency in fast paced environments. My expertise lies in effectively prioritizing tasks to meet deadlines and deliver completed projects or tasks on time. With my experience as a receptionist, I can utilize my adaptability and combine it with the knowledge I know from the UPS Store to create innovative solutions.
Overview
6
6
years of professional experience
Work History
Store Associate / Driver Helper / Trainer/ Senior Sales Representative / Packager / Notary
The UPS Store #4349
11.2023 - Current
- Trained new employees on the procedures of the store and worked closely to monitor progress and help them.
- Answered questions about store policies and addressed customer concerns.
- Sold products and services that catered to customer needs
- Experienced in Faxing, Printing, Laminating, and various office tasks
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
Cashier POS / Point Food Service / Restock
Teriyaki Madness
11.2021 - 06.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in back and front of house.
Front Desk Reception / Chiropractic Assistant
Towne Lake Chiropractic & Massage
02.2019 - 07.2020
- Knowledgeable on processing various types of medical insurances such as Medicaid and Medicare
- Responsible for medical record requests to other physicians / hospitals and Health Providers
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients to build trust and satisfaction, which resulted in referrals and longterm clientele
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Managed billing processes accurately and efficiently, ensuring prompt payments from insurance companies and patients.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
Education
Nursing
Houston Community College
Houston, TX11.2024
Skills
- Effective communication skills
- Customer service
- Patience and empathy demonstration
- Computer literacy fundamentals
- Upselling and Cross Selling
- Organization
- Team Collaboration
Timeline
Store Associate / Driver Helper / Trainer/ Senior Sales Representative / Packager / Notary
The UPS Store #4349
11.2023 - Current
Cashier POS / Point Food Service / Restock
Teriyaki Madness
11.2021 - 06.2023
Front Desk Reception / Chiropractic Assistant
Towne Lake Chiropractic & Massage
02.2019 - 07.2020
Nursing
Houston Community College