Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Perez

Stockton,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Server Manager

Midtown Creperie And Cafe
06.2020 - Current
    • Trained servers on order management, food service quality and how to build rapport with guests.
    • Welcomed and greeted guests before presenting special menu items to clients.
    • Led team of servers to consistently meet customer service and sales targets.
    • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
    • Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.

Beauty Advisor

Dillard's Department Store
10.2022 - 10.2023
    • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
    • Maintained counter and display areas for cleanliness and organization.
    • Identified skin and hair needs of customers to provide assistance in choosing best products.
    • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
    • Processed payments, entering sales in register for prompt customer service.
    • Arranged merchandise to present visually appealing displays and attract clientele.

Sanitation Worker

Costco
06.2020 - 06.2021
  • Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
  • Handled spills in work and common areas and used proper methods to clean and sanitize each material.
  • Worked with team members from multiple departments to maintain strict cleanliness standards.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Collected, sorted, and disposed of garbage and recycling from production work areas.
  • Prepared cleaning solutions and equipment in accordance with health and safety standards.
  • Worked with team members from multiple departments to maintain strict cleanliness standards

Starbucks Shift Supervisor

Starbucks
01.2008 - 06.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.

Education

High School Diploma -

Model Alternative
Stockton
06.2004

Skills

  • Team Training
  • Risk Management
  • Restaurant Operations
  • Till counting
  • Retail background
  • Cash register operation
  • Problem-Solving
  • Analytical and Critical Thinking
  • Training and Development

Timeline

Beauty Advisor

Dillard's Department Store
10.2022 - 10.2023

Server Manager

Midtown Creperie And Cafe
06.2020 - Current

Sanitation Worker

Costco
06.2020 - 06.2021

Starbucks Shift Supervisor

Starbucks
01.2008 - 06.2020

High School Diploma -

Model Alternative

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Matthew Perez