Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Perez

Buckeye,AZ

Summary

A Dedicated IT professional with a Google IT Support Certificate and hands-on experience in troubleshooting, system administration, and network security. With a strong background in problem-solving and customer service, I provide top-tier technical support and optimize system performance. Over 5 years in Warehousing Distribution and 10 years of experience with Microsoft 365, Windows, and cloud concepts, I am committed to driving efficiency and ensuring smooth IT operations. Skilled in cross-functional collaboration, I aim to enhance workflow and reduce system downtime, delivering exceptional results

Overview

6
6
years of professional experience
1
1
Certification

Work History

Data Entry

JPMorgan Chase
03.2024 - 07.2024
  • Utilizing IT skills to ensure Information Is entered correctly
  • Utilized keypunch and electronic data entry machines from source documents to input source used by computer processing.
  • Demonstrated computer skills for data entry and answered broad variety of inquiries.
  • Completed data entry to record call notes, suggestions and questions.
  • Verified accurate data entry and maintenance of information in SAP CRM system.
  • Organized and prioritized proofreading, spell checking, document filing and data entry.
  • Completed business correspondence, transcription, and data entry.
  • Handled data entry and other related work for supervisors and program managers.

Warehouse Associate

UPS Warehouse
11.2019 - 06.2021


  • Utilized Rf scanners to ensure Inventory traveled through the warehouse on conveyor belt on time.
  • Worked safely around moving machinery.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Verified quantity and description of materials received by checking merchandise against packing list.

Cashier/Sales Associate

Goodwill
05.2018 - 08.2018
  • Implemented customer service protocols, promptly resolving complex inquiries, showcasing exceptional communication skills
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Google IT Support Certificate - IT Support

Merit America
01.2024

High School Diploma -

Youngker High School
Buckeye, AZ
05.2019

Skills

    Data Entry & Analysis, Technical issue analysis, Application installations, Network Administration, Technical Documentation, Troubleshooting, Mobile Application Development, Debugging, Network Maintenance, Hardware and software installation, Backup and recovery, Server maintenance, Data Management, Video Editing, Paperwork Processing, Microsoft Excel, Google Drive, Clerical Support, Multitasking Abilities, Rapid 10-key data entry, Data Entry and Recording

Certification

  • Google IT Support Professional, Merit America - November 2023-January 2024

Timeline

Data Entry

JPMorgan Chase
03.2024 - 07.2024

Warehouse Associate

UPS Warehouse
11.2019 - 06.2021

Cashier/Sales Associate

Goodwill
05.2018 - 08.2018

Google IT Support Certificate - IT Support

Merit America

High School Diploma -

Youngker High School

Similar Profiles

CREATE PROFILE
Matthew Perez