Matthew Perez

• In 2024, led 12 military and civilian staff through 31,680 encounters valued at $2,376,000, delivering high-quality patient care in support of 38 medical providers, 16,500 beneficiaries, 26 operational and 98 tenant commands across Naval Air Station Whidbey Island (NASWI).
• His technical expertise and outstanding work ethic were on clear display as he personally completed 3,790 encounters with zero discrepancies
• Process Improvement (PI) Advocate. Assisted in the implementation of two departmental PI projects. Revised department “no-show” policy and implemented controls to decrease patient's no-shows and improve access to care. Efforts resulted in a 63 percent decrease in absenteeism, leading to a 4 percent no-show rate, surpassing the Defense health Agency's benchmark goal of 5 percent.

• Strategically relocated the Interactive Customer Evaluation (ICE) box, resulting in an 85 percent increase in patient’s feedback compared to the last 4 years, which validated the current Physical Therapy department’s 100% customer satisfaction rate.
• Departmental Military Health Systems Genesis Peer Expert (Super User). Assisted with end-users’ technical challenges, onboarding, templates, codes, and proper electronic documentation of patient encounters. Led the successful review and migration of 1,106 past due appointments and 2,013 closed legacy encounters in the military health record system, which contributed to the accurate data collection for military healthcare funding and management.
• As a proactive leader, identified inefficiencies in workflow processes and implemented corrective measures, optimizing patient check-in and scheduling processes, enhancing overall clinic productivity and ensuring seamless patient care.
• Followed all HIPAA rules and regulations regarding patient confidentiality.

• Worked as the sole Physical Therapy Technician for 300 active duty Sailors, supporting 1 Physical Therapist, 1 Strength and Conditioning Coach, 1 Athletic Trainer.
• Prepared patients to meet with physical therapists.
• Enhanced therapeutic effectiveness with application of modalities such as heat, ice, electrical stimulation, cupping, graston technique under therapist guidance.
• Prepared for sessions by setting up patient treatment areas and equipment.
• Maintained cleanliness and sanitation of clinic or treatment environment.
• Cross trained as a Audiogram Technician, performed over 900 audiograms assisting active duty members in retention of world wide deployability and contributing to the command's overall medical readiness.
• Provided key support to maintaining a 97% medical readiness by aiding in the verification of 280 health records and ensuring 100% record accountability.
• Managed medical readiness services, primary medical care, immunizations, and monitoring for 28 active duty personnel.
• Followed all HIPAA rules and regulations regarding patient confidentiality.

• Responsible for the supervision and professional development of two active duty military and eight civilians.
• Provided comprehensive post-operative, acute, and chronic management for musculoskeletal conditions to military beneficiaries.
• Implemented daily maintenance roster to uphold Joint Commission standards in patient treatment areas.
• Clinical Instructor to five United States Army Physical Therapy Technician students, efforts resulted in graduates exceeding course standards in outpatient therapy, neurological rehabilitation, therapeutic exercise, inpatient care and amputee care.
• Ordered and maintained office supplies for Physical Therapy Department.
• Assisted in the rehabilitation of patients, utilizing various therapeutic modalities such as ultrasound and electrical stimulation.
• Collaborated with physical therapists to develop individualized care plans tailored to each patient''s specific needs and goals.
• Streamlined daily operations through effective scheduling, appointment management, and coordination with other healthcare professionals.
• Followed all HIPAA rules and regulations regarding patient confidentiality.

As the sole Physical Therapy Technician in the area.

• Managed patient schedules and provided high-quality care for active duty and dependents at Naval Branch Health Clinic Sasebo.
• Oversaw supply inventory and ordering to ensure seamless operations.
• Collaborated with Physical Therapist from Naval Hospital Yokosuka Japan to optimize patient care.
• Developed and facilitated patient specific stretching and strengthening programs.
• Assisted with reception duties like scheduling patients and completing follow up calls.
• Revised the Physical Therapy department standard operating procedure manual ensuring practices follow established standards of care incorporating a peer review processes.
• Emergency vehicle operator
• Followed all HIPAA rules and regulations regarding patient confidentiality.

• Provided medical care as sick call screener and field medical coverage for 2nd Battalion Aid Station-Hotel and Golf Company.
• Worked directly with 1 Physician Assistant and 1 Independent Duty Corpsman.
• Assisted in delivering quality healthcare services to Marine recruits in training.
  Collaborated with a multidisciplinary team to ensure optimal patient outcomes.
• Safeguarded sensitive medical information by diligently adhering to privacy regulations and maintaining secure recordkeeping systems.
• Followed all HIPAA rules and regulations regarding patient confidentiality.
• Assisted physicians in complex procedures, ensuring optimal safety measures were taken throughout each step of treatment processes during field operations.
• Ensured high-quality patient care, adhering to established protocols during field operations.
• Promoted a culture of continuous improvement, incorporating feedback from peers and supervisors into daily practices for optimal team performance in the field.
• Administered medications and performed basic and advanced patient assessments.
• Meticulously documented patient treatment details for distribution to next level of medical treatment staff.

• Reset and cleaned tables quickly to prepare for new customers.
• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
• Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Monitored safety of guests in and around swimming pool.
• Attentively monitored swimmers to identify distress.
• Collaborated with fellow lifeguards to maintain effective communication and seamless shift transitions.