Matthew Perkins
Winter Garden,FL
Summary
Proven professional with extensive experience at Walt Disney World Parks and Resorts, excelling in guest services and POS system operation. Demonstrates exceptional communication and cross-functional teamwork, significantly enhancing customer satisfaction and operational efficiency. Skilled in analytical problem-solving and deadline management, consistently achieving and surpassing set goals.
Overview
6
6
years of professional experience
Work History
Food and Beverage Associate; Kona Island Coffee
Walt Disney World Parks and Resorts
06.2024 - Current
- Trained new staff members on company policies and procedures.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Greeted guests to provide friendly and welcoming experience.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Processed customer payments and balanced cash drawers.
- Utilized POS system to receive and process food and beverage orders.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Community Habilitation Worker
On Your Mark Inc
08.2019 - Current
- Led outreach activities to target specific demographics and promote health initiatives.
- Counseled patients on health-related topics and lifestyle changes for improved well-being.
- Monitored and documented participants' progress toward individualized health goals.
- Addressed patient concerns and provided support to vulnerable demographics.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided compassionate and patient-focused care to cultivate well-being.
- Maintained entire family's schedule and organized events.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Scheduled daily and weekly care hours for client caseload.
- Recorded status and duties completed in logbooks for management.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Assisted with daily living activities, running errands, and household chores.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Food and Beverage Associate; Epcot Festivals
Walt Disney World Parks and Resorts
06.2023 - 05.2024
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Communicated with kitchen staff to provide accurate, timely information regarding orders and minimize delays.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Maintained clean and organized area to comply with hygiene and health regulations.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Processed customer payments and balanced cash drawers.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Utilized POS system to receive and process food and beverage orders.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Education
Bachelor of Science - Business Administration; Accounting
Wagner College
Staten Island, NY08-2024
Skills
- POS system operation
- Cross-functional teamwork
- Communication
- Guest services
- Goal setting and achievement
- Bookkeeping
- Experienced with Microsoft Office Suite
- Analytical Problem-Solving
- Deadline Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Eagle Scout by completing a community project at my local state park with accuracy and efficiency.
Timeline
Food and Beverage Associate; Kona Island Coffee
Walt Disney World Parks and Resorts
06.2024 - Current
Food and Beverage Associate; Epcot Festivals
Walt Disney World Parks and Resorts
06.2023 - 05.2024
Community Habilitation Worker
On Your Mark Inc
08.2019 - Current
Bachelor of Science - Business Administration; Accounting
Wagner College
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