Matthew Perrigo
Greendale,WI
Summary
Focused Director of Operations with 10 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Overview
13
13
years of professional experience
Work History
Director of Operations
ODW Logistics
Bristol, WI
10.2021 - Current
- Oversaw day-to-day production activities for six sites in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented and revised operational policies and guidelines.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Monitored budget and utilized operational resources.
- Set team and individual KPIs and provided regular, actionable feedback.
- Looked for and developed talent in business unit for succession planning.
General Manager
ODW Logistics
Waukesha, WI
10.2018 - Current
- Successfully oversaw comprehensive daily operations of multi-site facility supporting Fortune 100 manufacturing client.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Secured three additional contract extensions including two multi-year deals in the history of client relationship at the Waukesha site.
- Exceeded KPI attainment of all operational SLA metrics.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Planned and resourced personnel and logistics for operations, resulting in highly trained personnel ready to act quickly in critical roles.
Operations Manager
ODW Logistics
Waukesha, WI
01.2016 - 10.2018
- Responsible for multi – client distribution facilities that included operations within the client’s manufacturing plant.
- Development of client supply chain growth strategy.
- Established weekly, monthly, and quarterly operational client meetings to better align short and long-term strategic goals.
- Responsible for development of operational KPI and Productivity metrics to clients.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Devised processes to boost long-term business success and increase profit levels
Operations Manager
All Integrated Services
Franksville, WI
06.2014 - 01.2016
- Led AIS – Tool Division to move warehouse from visual inventory to wireless warehouse management system.
- Member of PAR Committee that rewrote and combined ISO procedures in Quality, Customer Service, Sourcing, Warehouse, and Purchasing for two divisions.
- Sat on Executive Committee, lead rebranding and opening of two new branch locations.
- Organized Receiving area, causing 25% reduction in personnel costs in receiving area.
- Provide direct supervision to employees engaged in warehouse support.
Warehouse Manager
All Integrated Services, Tool
Franksville, WI
04.2014 - 06.2014
- Partnered with AIS Executive team to design and implement all warehouse procedures (receiving, order fulfillment, outbound shipping) to meet ISO standards.
- Led warehouse team through 20% increase in sales while reducing warehouse payroll by 33% by utilizing LEAN processes to improve efficiency.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements
- Improved delivery plans with strong scheduling knowledge, organizational skills and route development expertise
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets
Public Affairs Associate
Lynne Broydrick Group
Greendale, WI
07.2013 - 04.2014
- Strategized, organized and led community outreach and grassroots organization efforts for clients.
- Met with and organized community meetings throughout Milwaukee County on behalf of MV Transportation.
- Met with We Energies Community Relations team, on behalf of Lynne Broydrick Group, to design and drive successful community outreach in Minong, WI and Dallas, WI.
- Fostered relationship between the City of Milwaukee and an alternative energy company to move their corporate headquarters to Milwaukee.
Executive Team Leader
Target
Westminster, Colorado
03.2010 - 07.2013
- Identified as a High Potential Executive by Target Leadership.
- Improved productivity of logistics unload process by 10%, saving the store $60,000 in one year.
- Identified by Regional Management to fill in for Store Team leader through Fourth quarter, leading team to 10% sales improvement to previous year and first time over $500,000 in Black Friday sales.
- 3 consecutive years of 100% on Logistics Operations Scores.
- Led my team to 3 years of storewide improvement in shortage, saving the store $200,000 annually.
- Identified as a trainer in Logistics for new Executive Team Leaders for the 61 stores throughout the Rocky Mountain Region.
- Named the district resource for the other stores in the area, responsible for increasing productivity in the logistics operations for 12 stores.
- Organized and supervised safety operations, trainings and meetings on behalf of 150-300 employees which led to 3 years without a team member incident.
- Recruited, selected and developed my team members, including 3 direct reports and 60-80 additional team members.
Education
MBA - Supply Chain/Operations
University of Wisconsin - Whitewater
Whitewater, WI05.2017
Bachelor of Arts - History, Political Science/ Urban Studies
University of Wisconsin - Milwaukee
Milwaukee01.2005
Skills
- Team Leadership
- Training and Development
- Budgeting and forecasting
- Cost reduction strategies
- Work flow planning
- P&L Management
- Financial Statement Review
- Performance Monitoring and Evaluation
- Operational Efficiency and Safety
Timeline
Director of Operations
ODW Logistics
10.2021 - Current
General Manager
ODW Logistics
10.2018 - Current
Operations Manager
ODW Logistics
01.2016 - 10.2018
Operations Manager
All Integrated Services
06.2014 - 01.2016
Warehouse Manager
All Integrated Services, Tool
04.2014 - 06.2014
Public Affairs Associate
Lynne Broydrick Group
07.2013 - 04.2014
Executive Team Leader
Target
03.2010 - 07.2013
MBA - Supply Chain/Operations
University of Wisconsin - Whitewater
Bachelor of Arts - History, Political Science/ Urban Studies
University of Wisconsin - Milwaukee
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