Matthew Perry
Schepel Buick GMC
35
years of professional experience
1
Certificate
Dedicated Service Consultant adept at writing service orders, building customer relationships and solving diverse problems. Steps into multiple roles to accomplish demanding objectives in fast-paced environments. Knowledgeable and dedicated customer service professional with extensive experience in automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Work History
Service Consultant
8 Years 5 Months- Provided information about service procedures and expected timelines.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Documented payment details and personal information on customer accounts.
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
- Provided exceptional support to customers, resulting in a significant decrease in complaint rates.
- Trained new personnel regarding company operations, policies and services.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Parts Manager
6 Months- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
- Ordered parts for customers, repair shops, and service departments for use in office, parts, and outside equipment.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Supervised and trained staff on product knowledge and customer service.
Parts Manager
1 Year 8 Months- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Provided timely, insightful and accurate reports to upper management.
- Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
Parts Manager
9 Years 10 Months- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Initiated cross-training programs for staff members, creating a more versatile workforce capable of handling various tasks within the department.
- Trained team members in successful strategies to meet operational and sales targets.
- Processed and reshelved return orders, checking for discrepancies, potential usage and broken issues.
Parts Manager
9 Years- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing stockouts or overstock situations.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
Service Consultant
4 Years 9 Months- Provided information about service procedures and expected timelines.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
- Actively participated in industry conferences and events as a representative of the company, fostering valuable connections with prospective clients and partners alike.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
Car Porter
2 Years 10 Months- Picked up vehicles from and delivered vehicles to customers as directed by management.
- Supported dealership operations through regular inventory checks, updating vehicle status, and moving cars as needed.
- Enhanced customer satisfaction by efficiently transporting vehicles to designated areas.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Improved dealership appearance by maintaining clean and organized car displays.
- Minimized potential damage risks during transportations by following best practices in maneuvering tight spaces.
- Washed cars and trucks daily for auto dealership.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Promoted dealership cleanliness by removing trash from vehicles, vacuuming interiors, and tidying up showroom areas regularly.
- Completed comprehensive walk-around inspections before releasing vehicles back to clients, ensuring quality control standards were met.
- Maintained a safe work environment by adhering to company safety protocols and reporting any hazards or issues.
- Maintained and kept lot clean from trash and debris to promote proper vehicle display.
- Assisted sales team in meeting sales goals by promptly preparing vehicles for test drives and final delivery.
Education
Bachelor of Science - Communications And Business
Associate of Science - Marketing
Skills
Cash Handling
Client Relationship Building
Customer Relations
Public Speaking
Schedule Management
Staff education and training
Estimating abilities
Strong Work Ethic
Customer Service
Service Scheduling
Customer Retention
Calm Under Pressure
Certification
- GM Tire Program, General Motors - 10-05-2023
- Used to be Hazmat Certified but it expired
- Complynet Certified
Additional Information
Just love to help people. I like to work smart. I have been blessed and think that a good days work is fun and rewarding. I like to smile and laugh. I get the work done first then have time to do other things. I believe that a good days work should be rewarded. I do make mistakes but learn from them. I am not perfect because I am human.
Timeline
Service Consultant
Schepel Buick GMC
05.2018 - CurrentRead More
Parts Manager
Christensen Chevrolet
10.2017 - 04.2018Read More
Parts Manager
Bosak Chevrolet
02.2016 - 10.2017Read More
Parts Manager
Arnell Chevrolet
04.2006 - 02.2016Read More
Parts Manager
Shaffer Oldsmobile-Cadillac
10.1996 - 10.2005Read More
Service Consultant
Shaffer Oldsmobile-Cadillac
01.1992 - 10.1996Read More
Car Porter
Shaffer Oldsmobile
03.1989 - 01.1992Read More
Purdue University - North Central
Bachelor of Science from Communications And Business
Read More
Purdue University - North Central
Associate of Science from Marketing
Read More
Golfing
I love to go golfing and converse with fellow golfers and conduct business in a friendly atmosphere.