Matthew Perry
Robinson ,PA
Summary
Dynamic General Manager with a proven track record at Firehouse Subs, excelling in operations management and team leadership. Enhanced customer satisfaction through effective training and streamlined processes, achieving significant improvements in service efficiency. Skilled in financial oversight and inventory management, fostering strong relationships with clients and partners to drive growth and loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Firehouse Subs
04.2024 - Current
- Managed daily operations to ensure efficient restaurant performance and customer satisfaction.
- Trained and developed team members to enhance service quality and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Streamlined workflow processes, improving service times during peak hours.
- Monitored financial performance, identifying areas for cost reduction and revenue enhancement.
- Enforced compliance with health and safety regulations, maintaining high sanitation standards.
- Analyzed customer feedback to drive improvements in menu offerings and service delivery.
- Fostered a positive work environment, promoting teamwork and staff engagement initiatives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Market Partner
Piada Italian Street Food
01.2022 - 02.2024
- Developed and implemented marketing strategies to enhance brand awareness and customer engagement.
- Collaborated with cross-functional teams to streamline operations and improve service efficiency.
- Analyzed customer feedback to identify trends and inform menu development and promotional campaigns.
- Trained and mentored new team members on operational procedures and customer service excellence.
- Managed inventory levels, ensuring optimal stock for high-demand periods while minimizing waste.
- Executed community outreach initiatives to strengthen local partnerships and drive foot traffic.
- Developed strong relationships with key industry partners for mutually beneficial collaborations.
General Manager
Oryza
02.2020 - 01.2022
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
Robert Morris University
Coraopolis, PASkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Time management
- Training and coaching
- Staff management
- Customer relations
- Customer relationship management
- Safe Serve Certified
Certification
Safe Serve Procter
Timeline
General Manager
Firehouse Subs
04.2024 - Current
Market Partner
Piada Italian Street Food
01.2022 - 02.2024
General Manager
Oryza
02.2020 - 01.2022
Robert Morris University