Matthew Peterson
Minneapolis,MN
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
11
11
years of professional experience
Work History
Outside Part Sales
Rihm Kenworth
04.2023 - Current
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Researched vehicles and parts via physical catalogs and electronic means.
- Adhered to company guidelines for performance and compliance.
- Delivered merchandise to business locations for use in Type repairs or direct sales.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Successfully drove new product lines to increase annual profits by Number%.
Caretaker
Steven Scott Management
07.2021 - 01.2025
- Landscaped grounds and maintained appearance by mowing lawns, trimming hedges and planting flowers and shrubs.
- Addressed maintenance needs for multiple properties quickly for smooth, professional tenant support.
- Engaged local law enforcement for reliable support in safety and security emergencies.
- Liaised with contractors and vendors to achieve required services within cost and time constraints.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Developed and enforced property policies and procedures to uphold building safety and security.
- Observed security systems and responded to security breaches quickly for prompt emergency support.
Account Manager
Fastenal
01.2020 - 04.2023
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
Account Specialist
Fastenal
01.2018 - 12.2019
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
- Presented professional image consistent with company's brand values.
- Met existing customers to review current services and expand sales opportunities.
- Stayed current on company offerings and industry trends.
Outside Sales Representative
Fastenal
06.2014 - 12.2017
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Attended trade shows and conferences regularly to increase brand visibility.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Exceeded monthly sales targets and quotas consistently.
Education
New Richmond High School
New Richmond, WISkills
- Financial Management
- Inventory Control Processes
- Cost Reviewing
- Customer Service Standards
- Order Management
- Time Management
Timeline
Outside Part Sales
Rihm Kenworth
04.2023 - Current
Caretaker
Steven Scott Management
07.2021 - 01.2025
Account Manager
Fastenal
01.2020 - 04.2023
Account Specialist
Fastenal
01.2018 - 12.2019
Outside Sales Representative
Fastenal
06.2014 - 12.2017
New Richmond High School
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