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Dynamic and adaptable individual with experience in customer service and technical support. Known for strong problem-solving abilities and attention to detail, ready to leverage expertise to enhance service delivery and operational efficiency.

Proficient Systems Support Engineer with over 9 years of experience delivering solutions to software customers and users. Strong foundational expertise in network requirements and resource allocation, supporting creative and optimized approaches to tackling system issues. Skilled at generating reports and performing physical equipment movement requests. Track record of delivering timely solutions and projects, identifying process improvements along the way.

10 years of Software Product Management experience. 10 years of experience providing Pre-sales & Post-sales technical support. 10 years experience performing Pre-sales Technical and Non-technical Sales Presentations and Business Proposals. 10 years of experience working with Technical & Non-Technical Business Teams and Customers. 10+ years of experience collaborating with Marketing, Engineering, and Technical Support teams. 10 years of Project Support Experience. 6 years of Software Engineering Management experience. 4 years of Project Management Experience. 8 years of experience working remotely with off-shore development teams. including periodic on-site product collaboration to maintain scheduled milestones 9 years of domestic and international business travel experience 15 years of experience working with smart-chip/bank-card technology. 4 years of experience managing and training a technical support team. 20 years software engineering experience with 11 years of working experience with VB. NET/C#. 9 years of working experience with Visual C/C++ and Borland C/C++ Highly familiar with Windows Operating System(s) and Win32 API. Highly skilled with object oriented technology using Visual C/C++, MFC C#, VB.NET (OOA, OOD, OOP). 2 years of experience with real-time embedded software development with C programming language and Intel 8088 Assembly. Excellent Verbal, Written and Presentation Communication Skills. Flexible Technical Support Engineer with 20 years of experience helping clients maintain smooth operations. Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components. Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

To pursue a career in an esteemed organization holding a responsible position, which would enhance my skills to work in competitive environment and carve a winning edge for the organization. I always belief that perfect practice makes a perfect man.

Matthew Peyton

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Contracted FOH Engineer

AV Commission/Install Technician

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Contracted FOH Engineer

AV Commission/Install Technician

Lennard High Shool

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