Matthew Philbin
Germansville,PA
Summary
Dynamic Parts Manager with a proven track record at Schaeffer's Motorsports, enhancing inventory management and customer relations. Expert in vendor relations and decision-making, I streamlined operations, boosting efficiency and customer satisfaction. Committed to delivering exceptional service while maintaining accurate financial records and fostering a positive team environment.
Overview
29
29
years of professional experience
Work History
Parts Manager
SCHAEFFER'S MOTORSPORTS
08.2022 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
SERVICE WRITER
Blackmans Cycle Center
01.2019 - 04.2021
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
Rental Manager
Blue Mountain Ski Resort
09.2007 - 12.2018
- Implemented rental asset processes and cleanliness standards.
- Maintained accurate financial records, ensuring timely processing of accounts payable and receivable transactions.
- Effectively resolved disputes between tenants through mediation efforts when necessary, maintaining a harmonious living environment for all residents.
- Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
OWNER/OPERATER
PHILBINS LAWN CARE
03.1996 - 01.2008
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Education
NORTHWESTERN LEHIGH SCHOOL DISTRICT
New Tripoli, PA06-1995
Skills
- Customer service
- Invoice processing
- Inventory management
- Ordering parts
- Vendor relations
- Inventory restocking
- Goal setting
- Customer relations
- Staff training
- POS systems operations
- Stock control
- Decision-making
- Flexible schedule
Timeline
Parts Manager
SCHAEFFER'S MOTORSPORTS
08.2022 - Current
SERVICE WRITER
Blackmans Cycle Center
01.2019 - 04.2021
Rental Manager
Blue Mountain Ski Resort
09.2007 - 12.2018
OWNER/OPERATER
PHILBINS LAWN CARE
03.1996 - 01.2008
NORTHWESTERN LEHIGH SCHOOL DISTRICT
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