Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Pietrandrea

Hamden

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

8
8
years of professional experience

Work History

Loan Processing and Servicing

Mutual Security Credit Union
08.2022 - 06.2025
  • Collaborated with various departments for smooth consumer loan processing, resulting in increased productivity within the team.
  • Increased efficiency in loan processing through timely and accurate completion of underwriting tasks, such as documentation review and verification.
  • Facilitated smooth loan transactions, coordinating with title companies, escrow agents, and other stakeholders throughout the process.
  • Contributed to team success, collaborating with colleagues to manage complex loan portfolios effectively.
  • Enhanced customer satisfaction by addressing and resolving loan servicing inquiries in a timely manner.

Member Service Representative

Mutual Security Credit Union
07.2021 - 08.2022
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
  • Opened customer accounts and provided deposit and withdrawal receipts.
  • Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
  • Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.

Physical Plant Director

Healthtrax Fitness & Wellness
08.2020 - 12.2020
  • Head of maintenance staff and safety director.
  • Responsible for fixing all equipment and managing the maintenance staff to meet all operational requirements.
  • Worked with other managers to fulfill short- and long-term operational goals, such as setting cleaning schedules, teaching staff how to use new cleaning devices, and reorganizing the facility to meet new operational standards.
  • Contacted vendors to acquire products and services.

Assistant Physical Plant Director

Healthtrax Fitness & Wellness
06.2017 - 08.2020
  • Notified management about necessary repairs or professional service needs for building operating systems.
  • Assisted mechanics with larger, more complicated repairs.
  • Dismantled equipment to access, remove and replace defective parts to maintain operability.
  • Applied basic electrical, plumbing and HVAC knowledge to support any needs and keep projects on schedule.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Education

Bachelor’s Degree of Science - Business Management

Southern Connecticut State University
New Haven, CT

Skills

  • Proficient in Microsoft office
  • Strong Customer Service
  • Critical thinking
  • Motivated Worker
  • Collaboration
  • Flexibility
  • Problem-solving
  • Friendly, positive attitude

Timeline

Loan Processing and Servicing

Mutual Security Credit Union
08.2022 - 06.2025

Member Service Representative

Mutual Security Credit Union
07.2021 - 08.2022

Physical Plant Director

Healthtrax Fitness & Wellness
08.2020 - 12.2020

Assistant Physical Plant Director

Healthtrax Fitness & Wellness
06.2017 - 08.2020

Bachelor’s Degree of Science - Business Management

Southern Connecticut State University

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