Matthew Pina

Work History

Administrative Services for Radiology Department

NewYork-Presbyterian Hospital (Hudson Valley)

12.2022 - 08.2024

Facilitated accurate registration and collection of patient information, meticulously entering data into the Epic Hyperspace system.
Verified patient insurance details and updated records as necessary.
Managed information for Worker’s Compensation and No Fault cases to prevent patients from receiving unwarranted bills.
Assisted patients in scheduling and rescheduling appointments for various medical imaging procedures such as CT scans, MRI’s, PET scans, Ultrasounds, Mammograms, Breast Ultrasounds, X-Rays, and Interventional Radiology.
Coordinated closely with healthcare providers and MRI technologists to schedule MRI exams requiring sedation or anesthesia.
Provided patients with comprehensive information related to their appointments.
Collaborated effectively within the team to address any operational needs.
Maintained a professional demeanor to ensure patients and staff felt welcomed and comfortable during interactions.
Demonstrated flexibility in adapting quickly to changing schedules or patient needs, maintaining a high level of professionalism and efficiency.
Ensured smooth transitions between appointments by efficiently escorting patients to and from exam rooms.
Coordinated with other departments to ensure seamless care for patients requiring multiple services during their visit.
Provided comfort to patients, ensuring a positive experience during potentially stressful procedures.
Aided in the reduction of errors by double-checking image labels and patient information for accuracy.

Patient Registrar for Radiology Associates

Mount Sinai Health System

06.2021 - 11.2022

Managed patient records within the radiology department using EPIC, Centricity RIS-IC, and Royal Solutions Group.
Ensured accuracy in billing, insurance information, and demographic records.
Provided assistance to patients with paperwork and prepared them for their examinations. Administered Barium Sulfate or Omnipaque solution as necessary before procedures.
Maintained inventory and ensured the office area was consistently well-stocked.
Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
Trained new Patient Registrars on best practices, fostering consistency in work quality across the team members.
Facilitated timely check-in by greeting visitors and establishing purpose of visits.
Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.

Managed Care / Intake Associate

Urban Health Plan Inc

01.2018 - 06.2021

Supported management in on-site projects by developing schedules for associates and recording meeting minutes.
Obtained patients' insurance information and facilitated changes to their primary care doctor, as well as handled registration processing for new patients during appointment visits.
Oversaw front desk reception operations and ensured comprehensive training for all new associates.
Delivered exceptional customer service to patients by providing informed responses to inquiries, proactively resolving issues, escorting patients to appointments, and cultivating a welcoming atmosphere.
Increased accuracy in data tracking by diligently reviewing all intake forms for completeness and consistency before submission to case managers.
Contributed to a positive workplace atmosphere through effective collaboration with colleagues and supervisors.
Boosted team morale through active participation in staff meetings and providing constructive feedback for continuous improvement.

Transportation Department Associate

Urban Health Plan Inc

01.2017 - 01.2018

Operated vehicles for patient transport as required.
Ensured vehicles used for patient transport were maintained in optimal operating condition by conducting daily inspections and staying current with inspections, registrations, and necessary maintenance.
Coordinated schedules for associates and patients traveling to Urban Health Plan sites, preparing daily schedules for drivers.
Collaborated with cross-functional teams, fostering strong working relationships and improving overall performance.

Materials Management Associate

Urban Health Plan Inc

12.2014 - 01.2017

Managed the transportation and ensured prompt delivery of supplies to Urban Health Plan sites.
Processed medical, office, and pharmaceutical orders, maintaining meticulous inventory records.
Expedited interoffice and external mail and packages efficiently.
Utilized customer feedback to improve product offerings.
Spearheaded process improvement initiatives that increased operational efficiency while maintaining high-quality output standards.

Summary

Overview

Work History

Administrative Services for Radiology Department

Patient Registrar for Radiology Associates

Managed Care / Intake Associate

Transportation Department Associate

Materials Management Associate

Education

Certified Automotive Technician in Automotive Technology -

High School Diploma -

Skills

Languages

Timeline

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