Overview
Work History
Education
Skills
Timeline
Generic

MATTHEW PINNOCK

College Park,MD

Overview

3
3
years of professional experience

Work History

Assistant Manager

CVS Pharmacy
Washington, DC
04.2023 - Current
  • Maintained up-to-date knowledge of company products and services.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Delegated work to staff, setting priorities and goals.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Enforced company policies and procedures to strengthen operational standards across departments.

Operations Manager

CVS Pharmacy
Washington, DC
10.2022 - 03.2023
  • Created detailed reports on the performance of individual departments within operations.
  • Managed scheduling, training and inventory control.
  • Hired and onboarded team members to meet immediate and expected demand.
  • Measured and reviewed performance via KPIs and metrics.
  • Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
  • Tracked and replenished inventory to maintain par levels.
  • Delegated work to staff, setting priorities and goals.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.

Retail Assistant Manager

Goodwill of Greater Washington
Arlington, VA
05.2021 - Current
  • Hiring new employees, assisting in the on-boarding process, and monitoring continual progress through their employment
  • Responsible for implementing workflow procedures based on direction from the company's general and regional management
  • Providing customer support in escalated situations and resolving issues that employees are not trained to handle on their own
  • Work collaboratively with safety officer and loss prevention directors to maintain company standards
  • Manage and create staff's schedule to ensure adequate store coverage and effectively delegate tasks to the team throughout the day
  • Create reports containing store budget, sales, associate hours, register readings, and customer feedback
  • Train associates individually to improve processing time and task management
  • Enforcing effective sorting and pricing strategies.

Education

Bachelor of Applied Science in Information Technology - IT

UMGC
College Park, MD
08-2024

High School Diploma -

Northwestern High School
06.2016

Skills

  • Microsoft Excel
  • Effective Time Management
  • Customer Service
  • Microsoft Office
  • Business Development
  • Collaboration & Teamwork
  • Employee Scheduling
  • Task Delegation

Timeline

Assistant Manager

CVS Pharmacy
04.2023 - Current

Operations Manager

CVS Pharmacy
10.2022 - 03.2023

Retail Assistant Manager

Goodwill of Greater Washington
05.2021 - Current

Bachelor of Applied Science in Information Technology - IT

UMGC

High School Diploma -

Northwestern High School

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