Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Plante

Round Rock

Summary

Dynamic HVAC Professional with a proven track record excelling in strategic planning and relationship building. Achieveing significant improvements in team performance and client satisfaction through effective mentorship and comprehensive training programs. Expert in budget management and contract negotiation, driving operational efficiency and fostering a culture of continuous improvement.

Overview

27
27
years of professional experience

Work History

HVAC Director

Salt Service CO
02.2025 - Current
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Optimized staff performance by designing comprehensive training programs tailored to individual needs.
  • Negotiated favorable contracts with vendors for reduced costs and improved service quality.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Improved team morale and productivity by implementing comprehensive professional development program.
  • Achieved remarkable turnaround of underperforming divisions through strategic leadership and restructuring.
  • Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
  • Strengthened financial health with rigorous cost control measures and revenue enhancement strategies.
  • Assisted in recruiting, hiring and training of team members.

Sales and Service Manager

Critical Systems New England
04.2017 - 02.2025
  • The first hire in the New England office I worked exclusively with the leadership team to implement all the processes and procedures used to drive company success on both the sales and the technical side of the team.
  • Took ownership of customer issues and followed problems through to resolution.
  • Developed a high-performing sales team through effective coaching, mentoring, and performance management.
  • Increased sales revenue by implementing innovative strategies and fostering strong relationships with clients.
  • Streamlined internal processes for increased efficiency, improving overall team performance and productivity.
  • Facilitated collaboration among team members by promoting open communication channels and providing ongoing feedback.
  • Established clear communication channels between sales and service departments to ensure seamless coordination in meeting customer needs.
  • Implemented a comprehensive training program for new hires, reducing onboarding time while increasing employee retention rates.
  • Conducted market research to identify new opportunities, leading to the expansion of the company''s product offerings.
  • Followed through with client requests to resolve problems.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Director of Business Development

Atlantic Mechanical
03.2015 - 03.2017
  • Developed customized solutions tailored specifically to individual client needs, leading to an increase in repeat business engagements.
  • Increased client base by developing and implementing effective business development strategies.
  • Negotiated favorable contract terms with vendors and suppliers, reducing operational costs significantly for the organization.
  • Negotiated, prepared, and signed contracts with clients.
  • Custom designed HVAC solutions to address customer needs.
  • Oversaw the Service and sales arms of the business to ensure smooth operations.
  • Grew Service team revenue month over month while maintaining company metrics of profitability.
  • Reduced call backs by creating and implementing a training program to work with technicians of different levels and provide them with training to foster growth in their weak areas.

Energy Specialist

Petro Home Heating & Air Conditioning
10.2012 - 03.2015
  • Strengthened relationships with key stakeholders through effective communication and project management skills.
  • Design, and sales of in home heating and cooling systems.
  • Working with leadership to implement company wide changes in the sales process, paperwork, and reporting to streamline process and improve overall efficiency.
  • Worked closely with suppliers, sub-contractors, and our internal install team to ensure customer goals and project scope were effectively handled.

Service Technician

Multiple Companies
05.1998 - 10.2012
  • Trained apprentices, managed small teams, learned sales, and worked in all aspects of the trade.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.

Education

Associate of Science - Engineering

BCC
Fall River MA

Associate of Applied Science - HVAC And General Studies

Blackstone Valley Regional Voc Tech
Upton, MA
05-1999

Skills

  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making
  • People management
  • Operations management
  • Project management
  • Budget management
  • Business planning
  • Staff development
  • Negotiation
  • Contract and vendor management

Timeline

HVAC Director

Salt Service CO
02.2025 - Current

Sales and Service Manager

Critical Systems New England
04.2017 - 02.2025

Director of Business Development

Atlantic Mechanical
03.2015 - 03.2017

Energy Specialist

Petro Home Heating & Air Conditioning
10.2012 - 03.2015

Service Technician

Multiple Companies
05.1998 - 10.2012

Associate of Science - Engineering

BCC

Associate of Applied Science - HVAC And General Studies

Blackstone Valley Regional Voc Tech