Matthew Plascencia
Santa Ana,CA
Summary
Flexible individual with a background in repairing damaged meters and other equipment. A determined individual unafraid of working hard and dedicated to helping customers find solutions to issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Personable and decisive out part of arsenal of the good quality work traits that are brought fourth. The Main goal is to preform overall to the highest point of expectations
Overview
9
9
years of professional experience
1
1
Certification
Work History
Trabuco Crew 1 - WIldland Firefighter
US Forest Service
Corona, CA
03.2023 - 02.2024
- learning how cut line indirect and direct
- Using hand tools and getting information about fires
- Learning how to take weather using a weather belt kit
- Sharping tools such as Axes, scrapes, and chainsaw's
- Using chainsaw, weedwips, a polesaw's
- learning how to Mop Up, grid, and, use water lines
- Connecting water lines with other water hoes
- Using the Chipper Machine on branches and logs
- Using Power tools and understanding fire conditions
- One on saw operation team cutting brush, branches, and logs
- learning how to use a hose lay on fire with other resources on a fire
- Maintaining physical fitness with proper gear, such as hand tools, water lines, and emergency equipment
- Maintenance enchainment around campgrounds, fire stations, and trails
- Patrolling areas of past fire incidents and making sure they are at 100% contained
- Use proper equipment to gather weather samples to predicted future outcomes
- Engage in numerous morning briefing regarding safety, fire risk, and future weather changes
- Maintain proper focus on hazards while constructing fire suppression
- Handling Drip torches such mixing ratios, pile burning and learning how to burn lines
- Learning how to properly engage in burning down line
- Adapting to different types of fuels and terrain and seeing how it can influence fire behavior
- Locating burn areas and potential fire hazards
- Burning proper piles and terrain to save Structure
- Learning how Remote automotive Weather Systems work (Raws)
- Bone piling and log burning
- Identifying how to properly cut down a tree
- Programming and Cloning BKR 5000’s Radios
- Getting proper support with different resources on a Prescribed RX burn, IA, and Fire incidents
Water Meter Technician
Conservice Utility Management & Billing
Lake Elsinore, CA
11.2019 - 10.2023
- Performed water meter maintenance, repair and installation in residential and commercial properties.
- Inspected existing meters for accuracy and functionality.
- Repaired or replaced malfunctioning or broken meters as needed.
- Configured new meters according to customer specifications.
- Troubleshot complex issues related to metering systems and components.
- Identified potential safety hazards associated with faulty water meters or plumbing systems.
- Responded to customer questions regarding meter readings and deescalated situations with professionalism and calmness.
- Used equipment, techniques and tools for task completion.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Inspected New Construction Properties for corrected meter sizes
- Communicated with co workers regarding final due dates and expected to be done in a rapid time
- Analyzed customer complaints regarding water quality issues and determined appropriate corrective action plans.
- Performed preventative maintenance on water treatment systems including pumps, filters, softeners, and chlorinators.
- Investigated potential sources of pollution entering into a public water supply system.
- Coordinated with contractors performing repairs or upgrades on plant equipment.
- Advised management regarding regulatory requirements pertaining to drinking water safety standards.
- Maintained control of equipment, supplies and vehicles used in water services.
- Performed grounds and equipment maintenance to keep facility running smoothly.
- Prepared records of plant operations, material quantities and laboratory test results.
- Performed housekeeping duties to keep facilities clean and neat.
- Inspected equipment or monitored operating conditions, meters and gauges to determine load requirements and detect malfunctions.
- Cleaned and maintained tanks, filter beds and other work areas.
- Maintained, repaired and lubricated equipment.
- Directed and coordinated plant workers engaged in routine operations and maintenance activities.
Maintenance Technician
Irvine Company Apartment Communities
Irvine, CA
04.2017 - 11.2019
- Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
- Conducted electrical repairs on motors, lighting systems, and other related components.
- Conducted regular safety checks to ensure compliance with OSHA standards.
- Operated hand and power tools to complete repairs.
- Cleared clogged drains and replaced valves, faucets and fixtures.
- Collaborated with building managers to assess ongoing needs and plan preventive maintenance schedules.
- Completed basic carpentry tasks and installed shelves, hooks and closet rods to meet customer needs.
- Repaired machines, equipment or structures using tools or equipment.
- Cleaned or lubricated shafts, bearings or other parts of machinery.
Sales Associate
Sherwin-Williams Commercial Paint Store
Santa Ana, CA
05.2016 - 04.2017
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Organized stockroom shelves according to size, color or style.
- Maintained cleanliness of store environment including floors, windows, displays.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions and offered product advice.
- Collected payments and provided accurate change.
- Greeted customers to determine wants or needs.
- Bagged or packaged purchases and wrapped gifts.
- Prepared merchandise for purchase or rental.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Sales Associate
See's Candies
Costa Mesa, CA
01.2015 - 01.2016
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Developed promotional strategies to increase sales volume.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Increased purchase amounts by cross-selling with similar products.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Computed purchases and received and processed cash or credit payment.
Education
High School Diploma -
Segerstrom High School
Santa Ana, CA06.2016
Skills
- Equipment Oversight
- Safety Procedures
- Meter Examination
- Positive Client Rapport
- Customer Notifications
- Public Safety and Security
- Customer Service
- Time Management
- Working under pressure
- Communication skills
- Providing the best ability to help with any issues
- Self driven
- Ability to quickly learn, learn, and execute
- A great attitude day in and day out
Languages
Spanish
Limited
Certification
- Outstanding Service Award , Irvine Company - 2019
- Ownership Award , Irvine Company - 2019
- IS-700 An Introduction to the National Incident Management
- First Aid & CPR Certified
- L-180 Human Factors In Wildland Fire
- S-130 Certified Firefighter Training
- S-190 Certified Introduction to Wildland fire Behavior
- IS-100 Introductions to the incident command systems
- IS-200 Basic incident command system for initials response
- IS- 800 National Response Framework
- S-212 Wildland Fire Chainsaw
- S-211 Portable Pumps And Waster Use
- S-215 Fire Operations In the Wildland Urban Interface
References
- Christopher Olesen - San Juan E325 Captain - Trabuco Ranger District - Cleveland National forest
EMAIL: christopher.olesen@usda.gov
Contact: 619-592-1464
- Jordan Del La torre - Apprentice for Engine 329 - Trabauco Ranger District - Cleveland National Forest
Email: Jordan.delatorre@usda.gov
Contact: 310-741-1635
- Autumn Ross - Supervisor - Conservice Utility Experts - Southern California
Email:AutumnRoss@conservice.com
Contact:661-363-3232
Timeline
Trabuco Crew 1 - WIldland Firefighter
US Forest Service
03.2023 - 02.2024
Water Meter Technician
Conservice Utility Management & Billing
11.2019 - 10.2023
Maintenance Technician
Irvine Company Apartment Communities
04.2017 - 11.2019
Sales Associate
Sherwin-Williams Commercial Paint Store
05.2016 - 04.2017
Sales Associate
See's Candies
01.2015 - 01.2016
High School Diploma -
Segerstrom High School