MATTHEW PLESS
NOTTINGHAM,MD
Summary
Dynamic and results-oriented New Car Sales Manager with a proven track record of leading sales teams to consistently exceed targets. Expertise in cultivating strong customer relationships and implementing innovative sales strategies that drive performance. Recognized for enhancing team effectiveness through targeted training and motivation, while adeptly managing inventory and adapting to evolving market conditions. Committed to fostering collaboration and achieving exceptional sales results, demonstrating reliability and flexibility in all endeavors.
Overview
8
8
years of professional experience
1
1
Certification
Work History
New Car Sales Manager
Jerry's Chevrolet
08.2020 - Current
- Developed strategies for desk deals, maximizing profitability while ensuring compliance with reporting standards.
- Conducted regular appraisals of pre-owned vehicles, ensuring accurate pricing based on market value and vehicle condition.
- Mentored new sales staff, providing comprehensive training on company processes and best practices for successful selling.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Oversaw the ordering of new vehicle inventory and maintained the dealership rebate schedule, optimizing operational efficiency.
- Improved overall customer buying experience to safeguard dealership revenue.
- Monitored regional automotive industry trends to inform strategic decision-making regarding inventory acquisition or disposition.
- Managed online presence effectively to generate leads, boosting online inquiries and showroom visits significantly.
- Managed inventory effectively for optimal turnover rate and profitability.
F&I Manager / Sales Manager
Wilkins Automotive-Buick GMC Subaru
10.2019 - 07.2020
- Managed a high-performing team of sales professionals, driving new car sales and enhancing customer satisfaction.
- Developed strategies for desk deals, maximizing profitability while ensuring compliance with reporting standards.
- Enhanced dealership profitability through the successful sale of finance and insurance products.
- Ensured the highest level of ethical standards were maintained within the department, safeguarding both the dealership''s reputation and customer trust.
- Streamlined processes for loan applications, resulting in faster approvals and increased customer satisfaction.
- Conducted regular staff training sessions on F&I product offerings, enhancing their ability to educate customers effectively.
- Maintained strict adherence to state laws regarding consumer disclosures and regulatory compliance practices throughout all transactions conducted within the F&I department.
- Evaluated credit applications and provided recommendations for approval or denial based on thorough risk assessments and financial analysis, ensuring responsible lending practices were followed consistently.
Client Advisor/ F&I Manager
Priority 1 Automotive Group
07.2018 - 09.2019
- Assisted customers with financing needs as well as additional coverages for vehicles purchased.
- Complied with all federal and state lending laws and regulations.
- Set and managed personal daily sales goals and tasks.
- Contacted prospective online buyers via email or phone; reviewed vehicle details and sales numbers; set appointments for prospective online buyers.
- Interacted with customers; assessed customer wants and needs and fulfilled the wants and needs of the customer.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
Sales Associate
Jerry's Toyota
05.2017 - 06.2018
- Set and managed personal daily sales goals and tasks.
- Consulted prospective buyers; conveyed the features, advantages, and benefits of a product or service.
- Interacted with customers; assessed customer wants and needs and fulfilled the wants and needs of the customer.
- Contacted prospective online buyers via email or phone; reviewed vehicle details and sales numbers; set appointments for prospective online buyers.
- Attended test drives with customers; reviewed and explained the sales numbers and payments of vehicles; and if appropriate, finalized the sale.
Education
Bachelor of Business Administration (B.B.A.) - Automotive Marketing and Management
01.2016
Skills
- Sales process optimization
- Team development
- Customer relationship management
- Sales training
- Deal closing
- Goal-oriented mindset
- CRM software proficiency
- Vehicle acquisition
- Customer service
- Attention to detail
- Time management
- Objection handling
Certification
AFIP Certification
JM&A FILES - Finance Certification
Timeline
New Car Sales Manager - Jerry's Chevrolet
08.2020 - Current
F&I Manager / Sales Manager - Wilkins Automotive-Buick GMC Subaru
10.2019 - 07.2020
Client Advisor/ F&I Manager - Priority 1 Automotive Group
07.2018 - 09.2019
Sales Associate - Jerry's Toyota
05.2017 - 06.2018
Northwood University - Bachelor of Business Administration (B.B.A.), Automotive Marketing and Management
KEY ACHIEVEMENTS
- Sales Growth Achievement: Increased new car sales by 10% in 2021 and maintained consistent growth.
- Inventory Efficiency Boost: Increased new vehicle inventory turn rate by 15% through strategic ordering.
- Customer Satisfaction Enhancement: Elevated customer satisfaction score to 95%, improving retention rates.
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