Hi, I’m
Matthew Plunkett
Pasadena,California
Summary
Experienced, Educated, Ambitious and Passionate Logistics warehouse operations with over 10 years of experience as a Operations Manager. Accurate, precise, and ethical in all work assignments with ability to immediately contribute to the company’s financial goals and objectives. Maintains knowledge of current products and the latest industry trends. A self-motivated individual reputed for displaying professionalism and high levels of integrity; ability to effectively communicate with all members of my team.
Overview
19
years of professional experience
1
Certification
Work History
ICC Vons Receiver
Job overview
- Coordinated with multiple vendors checking in products, scanning accurate product counts, matching correct invoice numbers, while keeping a clean backroom and running the back of house to ensure all necessary supplies arrived and were documented in a timely fashion. The position also required overseeing regular inventory control counts and ensuring that inventory matches what is registered in the system.
Liquor Manager
Job overview
- Responsible for ordering for the Liquor Department, planning new displays, managing wine vendors, building displays, while working with Store Director and Liquor OPS to progress sales. For the purposes of comparison, Thanksgiving week’s sales in 2016 amounted to $175,000; over the same period in 2017 during which I worked, sales for the Liquor department came to $215,000, demonstrating a proven ability to contribute to any organization’s success through dynamic planning and hard work.
PUSDPasadena, CA
Utility Worker
01.2021 - Current
Job overview
- Utility Worker requires working with Warehouse Lead, Food Service Directors, and Learning Curriculum departments in order to pull orders of foods, books, and custodial supplies to be delivered to school sites including libraries, custodians and foods service managers at each respective location. Deliveries to the warehouse arrived multiple times a day and needed to be sorted, stored, and distributed to schools across the Pasadena District. Operation of machines on site include Transportation District vehicles (Food Trucks, Big Box delivery trucks, vans and cars) manual jacks, power jacks, stand up forklifts, gas powered sit down forklift and Learning curriculum materials/machines. The position requires deep familiarity and knowledge of computer programs including Current Solutions, WTS shipping/receiving, and Destine for textbooks in the curriculum. The position also involves driving, delivering and performing work order requests at specific site locations while working with a wide variety of other District employees, problem solving, critical thinking, and being flexible to get the job completed.
- Phone #(626)396-3600
Vons SupermarketPasadena, CA
Service Operations Manager
11.2014 - 11.2021
Job overview
- The Service Operations Manager oversees daily operations at the front of the store and involves managing multiple departments in order to coordinate employees’ shifts, breaks, overseeing maintenance and custodial requirements in order to give customers a rewarding and efficient shopping experience. Court of Master Sommeliers SOM 1 Introductory Course Examination. The position requires running the customer service counter and handling returns, Western Union transactions, Lottery, Tap cards (train and metro passes), customer completes, depositing money in the store safe, liaising with Armor coin/bill delivery for store and large cash deposits. Other duties of the Service Operations Manager involve tracking sales, overseeing and ensuring compliance with employee Covid heath log and CDC safety guidelines as well as State Health dept store audits, Everclean pre State Dept audits, and the collection of daily temperature and sanitation logs. All of these steps are necessary to ensure the smooth running of a complex and dynamic storefront environment in which employees and customers are happy, safe, and productive, keeping the front of house running to the highest standards. In addition to the administrative duties described above, the Service Operations Manager assisted the Store Director in forecasting sales while budgeting labor for operations. Finally, the Service Operations Manager is responsible for interviewing and hiring all potential employees under his or her supervision.
- Phone# (626)744-2615
Southern Wine and SpiritsCerritos, CA
Chain Sales Representative/Merchandiser
01.2014 - 01.2016
Job overview
- Representative: responsible for 26 chain stores, including Ralphs, Vons, Stater Brothers, Food 4 Less, and Beverages and More, while pushing to become the highest paid rep in the Division. Responsible driving to accounts, keeping a focused, aware, and professional state of mind while en route to accounts using navigation, time management, when on the clock. Maintaining a consistent, professional, business relationship with store directors and their staff. Monitoring proper execution of store programs and increasing drive in store sales. Selling in product and building displays: negotiating floor space with store management for division in which wine and spirits are sold. Creative tactics and flashy point of sale used to create buzz in the store to increase sales. Distribution and servicing, checking inventory to make sure retailer has approved products on warm shelf with sales tags, stocking cold boxes, maintaining displays, and keeping warm shelves stocked and leaving orders to refill cases. All this was done while being open to the needs of the retailer and managers, helping with inventory, and keeping end customers happy.
- Sales
Whole Foods MarketPasadena, CA
Wine Buyer
01.2007 - 01.2014
Job overview
- Purchasing premise wine from over 18 distributors.Managing all wine products: stocking and rotating, maintaining proper refrigeration, taking inventory, up keeping an easy to shop layout of the wine section of the store, managing wine budget. Handling all aspects of wine sales: including purchasing wine glassware for WFM wine bar, purchasing wine, tapping kegs, troubleshooting draft system, arranging draft line cleaning, replacing gas tanks, pricing wine for on premise consumption, properly serving beer and wine to customers. Coordinator for all wine events: hosting meet and greets with wine makers, hosting wine dinners/pairings, hosting local vineyards, and vintage wine tastings. Chosen to host a tasting event for 200 UCLA students at Lake Arrowhead retreat center. Leader of social media communications: keeping customers up to date on premise events, as well as sales, new product arrival, and educating customers about wine through efficient mediums like Facebook and Twitter. Increased sales since my promotion to Wine Specialist in ’09; organizing the department, reaching out to my superiors to enlarge the wine department, listening to customers, educating customers on varying styles and trends. Planning new and creative ways to showcase in the department, and raising store sales. Broke three sales records, outperforming sales targets by engaging one on one with customers during the holidays. Broke record for single on premise event; generating over $1000 for a three hour event and increasing overall wine sales for that day at 89% compared to last year. While breaking the record year to year with holiday wine sales. I contributed to making Whole Foods Market Arroyo Wine Department a true destination for wine lovers in Los Angeles/Pasadena; showcasing a 300+ wines selection ranging from household wines to extremely obscure rare small production wines.
Education
Pasadena City CollegePasadena, California
from Electrical Technology
03.2026
Pasadena High School
01.2002
University Overview
graduated
Skills
Managed daily service operations, ensuring optimal performance and adherence to quality standards
Implemented targeted sales campaigns and refined customer service processes to address client needs
Maintained optimal stock levels and ensured accurate order fulfillment in warehouse environment
Crafted compelling social media messages to foster community interaction and brand loyalty
Developed and implemented event strategies, overseeing all aspects from conception to completion
Utilized proficiency in computer programming to troubleshoot and optimize existing applications
Achieved timely delivery of goods through proficient operation of industrial forklifts Enhanced logistics operations as a certified commercial truck driver, improving overall transportation effectiveness Promoted safety compliance, resulting in a reduction of workplace incidents
Certification
- Vons Supervisor Administrative Training
- Court of Master Sommeliers SOM 1 Introductory Course Examination
- Southern Wine and Spirits course in wine history and production.
- Young’s Market French Wine Theory. Led by a French instructor on the history of the French wine industry.
- California Food Handler’s Certificate, 2022
Computer Proficiencies
Microsoft Office, KeyNote, QuickBooks, 10-Key – 40 WPM Typing Speed
Timeline
Utility Worker
PUSD
01.2021 - Current
Service Operations Manager
Vons Supermarket
11.2014 - 11.2021
Chain Sales Representative/Merchandiser
Southern Wine and Spirits
01.2014 - 01.2016
Wine Buyer
Whole Foods Market
01.2007 - 01.2014
ICC Vons Receiver
Liquor Manager
Pasadena City College
from Electrical Technology