Matthew Pollock
Pendleton,IN
Summary
Accomplished Systems Integration Analyst with over 20 years of experience in designing integration workflows and collaborating with stakeholders. Proven track record in project management and developing technical documentation to enhance user adoption and optimize integration solutions.
Overview
31
31
years of professional experience
Work History
Systems Integration Analyst
Clinisys Solutions
Carmel, IN
11.2003 - 08.2026
- Designed integration workflows to connect clinical data across multiple platforms.
- Analyzed system requirements to optimize integration solutions for healthcare applications.
- Collaborated with stakeholders to define requirements and recommend integration solutions that align with business needs.
- Developed technical documentation and training materials to facilitate effective user adoption of system integrations.
- Supported troubleshooting efforts by identifying root causes and implementing solutions to resolve real-time integration issues.
- Managed multiple projects simultaneously while meeting tight deadlines and budgets.
- Provided mentorship to junior analysts on systems integration best practices.
- Participated in post-implementation activities such as bug fixes and maintenance tasks.
Call Center Representative
Charter Communications, Time Warner Cable
Louisville, KY
11.2001 - 09.2003
- Handled high-volume customer calls, ensuring professional communication and effective issue resolution.
- Provided technical support for internet and cable services to customers.
- Worked with team members to address and resolve complex customer concerns, enhancing overall customer satisfaction.
- Coordinated service appointments and proactively followed up on customer requests to ensure timely service delivery.
- Maintained strong call control and quickly worked through scripts to address problems.
Meat Cutter
Winn Dixie Supermarket
Louisville, KY
01.1996 - 05.2001
- Operate meat cutting equipment including bandsaws and grinders efficiently and safely.
- Cut and trimmed meats to meet company standards and ensure food safety compliance.
- Maintained clean work area to uphold health regulations and promote safe food handling practices.
- Monitored inventory levels and reported shortages or quality issues to management to ensure product quality and availability.
Education
Associate of Science -
Jefferson Community And Technical College
Louisville, KY05-2001
Skills
- Systems integration and architecture
- Workflow design
- Requirements analysis
- Technical documentation
- Troubleshooting and project management
- HL7 standards expertise
Timeline
Systems Integration Analyst
Clinisys Solutions
11.2003 - 08.2026
Call Center Representative
Charter Communications, Time Warner Cable
11.2001 - 09.2003
Meat Cutter
Winn Dixie Supermarket
01.1996 - 05.2001
Associate of Science -
Jefferson Community And Technical College