Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Matthew Powell

Aurora,Colorado

Summary

Experienced and reliable professional with a strong work ethic, attention to detail, and the ability to solve problems efficiently and effectively in administrative support, compliance, customer service, and office coordination. Comfortable using a variety of software, including Microsoft Office, Excel, HealthConnect, Epic, and Salesforce. Valued for adaptability, consistency, and a strong commitment to personal and professional growth.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Office Coordinator

Falcon's Eye Roofing
Aurora , CO
09.2024 - Current
  • Coordinated day-to-day office operations.
  • Managed calendars and scheduled meetings, appointments, and client consultations.
  • Organized and maintained both digital and physical filing systems for documentation and records.
  • Assisted with the preparation of reports, presentations, and internal communications for leadership.
  • Provided timely follow-up on customer inquiries via phone and email.
  • Supported administrative tasks across departments to ensure smooth internal workflows.
  • Processed and coded invoices following company guidelines.
  • Prepared business documents, including invoices, reports, memos, letters, and financial statements.

Compliance Risk Analyst

Amerilife Marketing
, CO
08.2021 - 09.2024
  • Provided training on compliance standards and procedures to employees and external business partners.
  • Maintained extensive knowledge of CMS and insurance policies.
  • Met all the required auditing metrics, including production and quality, to assist in the overall completion of allegations.
  • Produced and filed reports to inform management of current activities and progress with investigations.
  • Handled all incoming complaints that came from each of the carriers in regard to the consumer.
  • Collaborated with the business to improve the overall call center experience for Medicare beneficiaries.
  • Remote

Insurance Sales Producer

Coverance Insurance
06.2020 - 08.2021
  • Provided Medicare information and different plans to our beneficiaries.
  • Utilized all applications, such as CRM and other carrier sites, to find all the required information for the plans that were being pitched.
  • Reviews the summary of benefits and evidence of coverage during the pitch of a plan.
  • My role during every call and enrollment was to be compliant, and also to follow through with a specific quality script to stay within CMS guidelines. Collected, arranged, and input information into the database system.
  • Remote

Licensed Agent

Family First Life
Denver, CO
05.2018 - 06.2020
  • Contacted all the prospects to discuss life, and final expense insurance products.
  • Set up appointments to review policies and undergo the underwriting process to determine eligibility.
  • Determine which policy would be most suitable, depending on affordability and needs.
  • Guided clients through insurance policy options and coverage details.
  • Built strong relationships with clients to ensure ongoing support and service.
  • Remote

Service Associate

Kaiser Permanente
Denver, CO
05.2016 - 04.2018
  • Based in a call center environment, scheduling all medical appointments within the health insurance company and carrier.
  • Handled customer issues with confidence, using complex problem-solving to provide effective resolution.
  • Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
  • Assisted patients with scheduling appointments and managing their healthcare needs.
  • Resolved patient concerns by employing active listening and problem-solving skills.

Server

PF Changs Restaurant
Centennial, CO
03.2014 - 11.2015
  • Provided exceptional customer service in fast-paced dining environment.
  • Assisted guests with menu selections and answered food inquiries.
  • Maintained cleanliness and organization of dining area and tables.
  • Collaborated with kitchen staff to ensure timely order delivery.
  • Processed customer payments accurately and efficiently at register.
  • Handled customer complaints professionally to enhance dining experience.

Service Crew Member

Chic Fil A
Centennial, CO
06.2013 - 03.2014
  • Provided excellent customer service in fast-paced dining environment.
  • Operated cash register and processed customer transactions accurately.
  • Maintained a clean work area throughout the shift.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Greeted customers and provided excellent customer service.
  • Provided support to other staff members during busy hours when needed.
  • Delivered food and drink items quickly to help minimize customer wait times.
  • Followed all safety guidelines when handling food and beverage items.
  • Performed cashier duties such as taking orders, receiving payments, and making change accurately.

Education

High School Diploma -

Eaglecrest High School
Colorado

Skills

  • Colorado region
  • Ability to quickly learn new software
  • Service quality
  • Customer relationship management
  • Administrative support
  • Customer-centric
  • Time management
  • Computer literacy
  • Collaboration talent
  • Versatile individual
  • Customer service
  • Data entry
  • Compliance training
  • Document preparation
  • Filing systems
  • Effective communication
  • Attention to detail
  • Adaptable
  • Sales oriented

Certification

  • Life & Health
  • Property & Casualty

Timeline

Office Coordinator

Falcon's Eye Roofing
09.2024 - Current

Compliance Risk Analyst

Amerilife Marketing
08.2021 - 09.2024

Insurance Sales Producer

Coverance Insurance
06.2020 - 08.2021

Licensed Agent

Family First Life
05.2018 - 06.2020

Service Associate

Kaiser Permanente
05.2016 - 04.2018

Server

PF Changs Restaurant
03.2014 - 11.2015

Service Crew Member

Chic Fil A
06.2013 - 03.2014

High School Diploma -

Eaglecrest High School

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