Matthew Pozzi

Manage, coach, and train sales team members across the United States by optimizing dealership profitability, while building trust, and maintaining dealer relationships at the same time, increasing corporate revenue for Ally Financial.

· Provide onsite classroom-style service advisor and management training

· Identify inefficiencies and make process improvements

· Manufacture Warranty Compliance – Limited Audit Risk

· Improve Customer Service Index (CSI)

· Manufacture Warranty Rate Reimbursement

· Service Department Process Development

· Financial Statement Analysis

Managed Fixed Operations within Mazda dealerships while enhancing customer experience and service retention.

- Made recommendations and provided consultation to dealers to increase service
traffic, wholesale parts, and accessory business
- Assisted in the development and execution of marketing messages and dealer
merchandising
- Supported and implemented national service and parts marketing plans and
initiatives
- Developed effective relationships with the dealer principal, general manager, and
service manager to advance their service and parts operations

Managed the sales of 10 midwest states to provide automotive aftermarket, parts, and accessory products including, tires and wheels, to luxury automotive dealerships and premier national tire suppliers.

- Helped auto dealers increase gross profit in all departments
- Worked with dealers to find the most productive pay plan, commission, and spiff
programs
- Attended sales and service meetings with auto dealers to train staff on products and
effective sales to increase gross profit
- Worked with tire wholesalers and retailers to increase tire sales

Supported operational and strategic decision-making with the collection of business data.

- Created and delivered business plans to senior management based on market trend
analysis. The company integrated this document into a corporate strategic business plan
to justify national staffing levels
- Presented business plan to Regional President; continued to monitor market plans,
update the plan, and communicate to executives
- Developed the methodology using Macros to facilitate the tracking of work for 24
associates
- Trusted to work with sensitive business data
- Facilitated meetings with off-site associates
- Provided training to colleagues on the use of technology to facilitate shorter lead times
for analysis and deliverables

Built and maintained the business relationships between 36 auto dealerships and General Motors Acceptance Corporation (GMAC).

- Supported field staff in mechanical failure investigation and resolution
- Piloted Asset Recovery Program to collect on accounts payable when auto dealerships
closed
- Increased territory profitability by decreasing the loss ratio of paid claims to earned
premiums
- Set up and executed dealership audits to identify unauthorized claims while ensuring the
relationship was maintained
- Utilized strong product knowledge to identify and investigate problematic claims

Inspected mechanical and cosmetic damage to automobiles; reported accurate cost for repair on time.

- Supervised a team of 6 associates after Hurricane Katrina, assessed and managed loss
payments to dealerships
- Managed service department activities to support the claims process, the investigation
of theft, the assessment of vehicle damage, and the final distribution of payment.
- Provided mechanical failure investigation and resolution
- Supported manufacturers in identifying failures and resolutions to produce Technical
Service Bulletins (TSB)
- Assisted engineering and design improvements to aid dealer service departments with
repair practices, and discussed product issues
- Team Leader for on-site appraisals and multimillion-dollar settlements during natural
disasters
- Developed a strong work ethic while working from home and remote locations
nationwide

Responded to customer and dealer inquiries and coordinated the resolution of issues to the customer's satisfaction.

- Developed in-depth expertise on products, policies, and procedures to
promptly resolve complex customer inquiries
- Developed techniques to maintain the highest levels of customer service