Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Preston

Clinton,UT

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Information Systems Support Specialist

USA Cash Services
06.2015 - Current
  • Assist End-Users 17 local and 17 in multiple states in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Monitored systems in operation and quickly troubleshot errors.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Assisted with updating technical support best practices for use by team.
  • Configured hardware and granted system permissions to new employees.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Created user accounts and assigned permissions.
  • Installed and configured operating systems and applications.
  • Monitored system performance to identify potential issues.
  • Configured and tested new software and hardware.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Tested new software and hardware prior to deployment.
  • Developed and implemented preventive maintenance procedures.

Help Desk Support Specialist

EBiztv (Costa Vida Menu Boards)
07.2015 - Current
  • Manage 92 end-users with Digital Menu Boards from California to Missouri up to Canada
  • Troubleshoot Digital Menu Box issues.
  • Communicate with End-Users though Calls, texts and emails.
  • Meet deadlines working with corporate Costa Vida to change pricing and push new ads content out.
  • Meet deadlines with Franchised Costa Vida owners with price changes and ads screen
  • Travel to Costa Vida to for onsite repairs.
  • Logged activities in tracking system to maintain accurate, timely records.
  • Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
  • Provided end-user system and equipment training.
  • Maintained inventory of peripheral equipment, new and used Digital Menu Boxes (Case, Pi, SD Cards, Ethernet Cables, HDMI, switches)
  • Researched and identified solutions to technical problems.

IT Support Specialist

Playa Del Sol (Franchise Of 15 Costa Vida)
07.2015 - Current
  • Cover 15 franchised location with all IT issues
  • Use remote software to work on computers at locations.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Travel to locations to diagnosed and troubleshoot hardware, software and network issues.
  • Assisted in development of system security protocols.
  • Configured hardware and granted system permissions to new employees.

Member Benefits Associate

Rocket Lawyer
07.2012 - 11.2013
  • Walked 50 to 75 end-users daily through website to assisted them in finding documents end-users were looking for.
  • Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
  • Connect customers with Attorney that will be able to help with their situation.
  • Resolved issues and inquiries from plan participants regarding contact with attorneys through telephone, email.

Collections Agent

Wells Fargo
07.2009 - 06.2012
  • Fielded 75 or more called per day
  • Processed payments and applied to customer balances.
  • Achieved performance goals on consistent basis.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Counseled debtors on payment options and arranged installment agreements.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.

Produce Associate

Walmart
09.2003 - 09.2009
  • Stocked fruits and vegetables and removed old or poor quality products.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Operated balers, power jacks and slicing machines.
  • Blocked produce and culled damaged or spoiled pieces.

Education

High School Diploma -

Northridge High School
Layton, UT
06.1998

Skills

  • Critical Thinking
  • Problem Description
  • Service Ticket Tracking
  • Reading Comprehension
  • Installing Network Cable
  • Software and Hardware Assistance
  • Report Creation
  • Help Desk Support
  • Technical Support
  • Printers and Peripherals
  • Support End-Users
  • Network Hardware and Software Maintenance

Timeline

Help Desk Support Specialist

EBiztv (Costa Vida Menu Boards)
07.2015 - Current

IT Support Specialist

Playa Del Sol (Franchise Of 15 Costa Vida)
07.2015 - Current

Information Systems Support Specialist

USA Cash Services
06.2015 - Current

Member Benefits Associate

Rocket Lawyer
07.2012 - 11.2013

Collections Agent

Wells Fargo
07.2009 - 06.2012

Produce Associate

Walmart
09.2003 - 09.2009

High School Diploma -

Northridge High School

Similar Profiles

CREATE PROFILE
Matthew Preston