Matthew Pritchett
Dover
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
FOH Supervisor
LANEY & LU
07.2023 - Current
- Develop systems of operation and service for FOH
- Train team members on systems and standard operating procedures
- Oversee and delegate task completion on procedures and protocol
- Proactively maintain safe, clean service space
- Take, prepare, and checkout orders from guests using Toast ordering system
- Opening and closing cash registers using standard operating procedures
- Respond to and remedy any issues our guests voice to either me or my team
- Assist in the preparation of foods with the BOH team.
FOH Supervisor
Hearth Food Garden
01.2023 - 07.2023
- Develop systems of operation and service for FOH
- Train team members on systems and standard operating procedures
- Oversee and delegate task completion on procedures and protocol
- Proactively maintain safe, clean service space
- Take, prepare, and checkout orders from guests using Toast ordering system
- Opening and closing cash registers using standard operating procedures
- Respond to and remedy any issues our guests voice to either me or my team
- Assist in the preparation of foods with the BOH team.
Prep Cook
Stroll
08.2022 - 01.2023
- Prepare various foods for pre portioned cases
- Prepare cheese boards to order
- Prepare various foods for events and wine tastings
- Clean and maintain a tidy workstation.
Supervisor
Fresh Press
09.2021 - 08.2022
- Prepare smoothies, acai bowls, salads, and lattes for guests
- Greet and welcome guests to the establishment
- Take and prepare orders
- Respond to and remedy any issues or concerns from guests
- Lead staff in opening/closing the store
- Delegate various tasks to staff to ensure smooth operation of the store
- Prepare various foods and ingredients for the day
- Open and close the register at the start and end of the day.
Student Coordinator
YORK COUNTY COMMUNITY COLLEGE'S YC3CON
11.2021 - 01.2022
- Coordinate volunteers to help run the convention day of
- Respond to and solve problems during the convention.
Grocery and General Merchandising
Walmart
09.2020 - 01.2021
- Keep store items stocked and priced
- Greet customers and help them with locating items
- Maintain knowledge of current sales and promotions, policies regarding payments and exchanges, and security practices
- Locate items in the stockroom via handheld device and stock them in appropriate areas
- Help unload and sort deliveries and shipments using hand jacks
- Fulfill online orders via handheld device.
Center Store Associate
Hannaford Bros.
01.2018 - 03.2020
- Keep center store items stocked
- Greet customers and help them with locating items
- Maintain knowledge of current sales and promotions, policies regarding payments and exchanges, and security practices
- Locate items in the back room and bring them onto the floor
- Help unload and sort deliveries and shipments using hand jacks and powered jacks
- Ascertain and maintain the correct number of items on shelf using a hand held RF unit
- Train and help evaluate new employees.
Retail Associate
Kittery Trading Post
07.2015 - 10.2016
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Recommend, select, and help locate and obtain merchandise based on customer needs and desires
- Answering questions about the store and merchandise
- Maintain knowledge of current sales and promotions, policies regarding payments and exchanges, and security practices
- Clean shelves, counters, tables, and displays
- Straighten and hang new stock items.
Dishwasher/Prep Cook
Caffe Prego
06.2014 - 07.2015
- Wash dishes, glassware, flatware, pots, and pans, using dishwashers and by hand
- Place clean dishes, utensils, and cooking equipment in storage areas
- Scrape and stack dirty dishes and carry dishes and other tableware to the kitchen for cleaning
- Carry food, dishes, trays, and silverware from kitchen to serving counters
- Mop or vacuum floors, clean counters, shelves, walls, furniture, and equipment in food service areas and other areas of the restaurant
- Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
- Season and cook food according to recipes
- Weigh, measure, and mix ingredients, according to recipes, using various kitchen utensils and equipment
- Portion, arrange, and garnish food and serve food to wait staff
- Wash, peel, seed, and cut fruits and vegetables to prepare for consumption
- Substitute or assist other cooks during rush periods.
Education
High School Diploma -
Marshwood High School
South Berwick, ME06.2017
Skills
- Lead and delegate tasks to staff
- Focused
- Works well under pressure
- Familiar with Adobe CC Suite
- Proficient in Adobe Photoshop
- Experienced backpacker and hiker
- Cashier skills
- Hard worker
- Objective oriented
- Customer service skills
- Works well with others but can work independently
- Quick learner
- Proficient in Adobe Illustrator
- Cash handling
- Customer service
- Food Safety Compliance
- Guest Relations
- Complaint Handling
- Staff Motivation
- Policy Enforcement
- Training and mentoring
- Training and coaching
- Staff Management
- Task Delegation
- Staff Supervision
- POS system operations
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Decision-Making
- Relationship Building
Timeline
FOH Supervisor
LANEY & LU
07.2023 - Current
FOH Supervisor
Hearth Food Garden
01.2023 - 07.2023
Prep Cook
Stroll
08.2022 - 01.2023
Student Coordinator
YORK COUNTY COMMUNITY COLLEGE'S YC3CON
11.2021 - 01.2022
Supervisor
Fresh Press
09.2021 - 08.2022
Grocery and General Merchandising
Walmart
09.2020 - 01.2021
Center Store Associate
Hannaford Bros.
01.2018 - 03.2020
Retail Associate
Kittery Trading Post
07.2015 - 10.2016
Dishwasher/Prep Cook
Caffe Prego
06.2014 - 07.2015
High School Diploma -
Marshwood High School
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