Summary
Work History
Education
Skills
Timeline
Generic

Matthew Prochnow

Hemet,CA

Summary

To find a position to be a contributing factor to the overall success of the company. With a wide variety of skills from estimating, customer service, sales, management, bookkeeping and logistics, I can be an excellent plug and play worker. I am quick to integrate into new situations. I am a full team player, however I also excel at working independently. Also, in understanding the needs of business, I am punctual and work my assigned schedule. Results-oriented and productive individual committed to quality service and customer retention and bring value to any company.

Work History

Inside Sales

Elbi of America / Arrow
  • Increase account sales by average of 20%
  • Call existing and new clients to offer products or to make them aware of specials
  • Increased new accounts by almost 10%
  • Attend Trade Shows as needed throughout United States
  • Keep track of all sales and pricing changes for each client.

Owner and handyman

Handyman at Large
  • Grew clientele base to over 100 clients, both repeat and single job
  • Complete bids and submit to clients, sell work to be done, close deals
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation
  • Implemented marketing strategies to increase brand awareness and attract new customers
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts

Freight Team Manager/Store Assistant Manager

Tractor Supply
  • Manage unload team on truck on delivery days and stocking of merchandise on sales floor
  • Complete all needed paperwork and forward to proper people in business as dictated by S.O.P.s
  • Achieved departmental goals by developing and executing strategic plans and performance metrics
  • Managed and motivated employees to be productive and engaged in work
  • Accomplished multiple tasks within established timeframes
  • Maintained professional, organized, and safe environment for employees and patrons

Logistics and Customer Service

Harbor Freight Tools
  • Stock sales floor for daily business
  • Insure incoming stock is unloaded and put away within the SOP time frame, paying attention to sales floor stocking parameters
  • Mentored junior team members on best practices related to logistics management, contributing towards building a knowledgeable and efficient workforce
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs

Appliance Sales

Lowes
  • Organized in-store events to demonstrate new products, attracting potential customers and boosting sales figures
  • Explained benefits and features of warranty programs, resulting in consistent add-on sales
  • Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants
  • Used in-store system to locate inventory and place special orders for customers
  • Developed strong rapport with customers and created positive impression of business

Math Tutor and Mentor

Yuba College
  • Insure all educational goals are worked at to achieved by students
  • Set up and institute all needed tutoring information with Professor
  • Complete and follow up on all paperwork needed to complete assigned tasks.
  • Tutored up to 6 students per week in private sessions using detailed lesson plans

Customer Service & Inside Sales

Diamond Pacific Lumber
  • Bid and work with clients on building projects
  • Identify needs, prepare orders and insure delivery as requested, perform takeoffs of plans as needed
  • Maintain up to date on all vendor information to pass on to builders and homeowners
  • Obtained referrals with existing clients to generate new business, boosting overall sales nearly 20%

Dispatch Manager

Richwell Steel Co. Inc.
  • Improved dispatch efficiency by implementing new scheduling and routing strategies.
  • Streamlined communication processes for better coordination between drivers, customers, and company staff.
  • Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
  • Increased on-time deliveries through meticulous route planning and continuous monitoring of driver performance.
  • Developed contingency plans for unexpected events, minimizing disruptions to daily operations.

Education

History Degree - History

California State University At Chico
Chico, CA
01.2021

Associate of Arts - History

Yuba College
Marysville
03.2020

Skills

  • Outstanding Customer Service and ability to work well on tasks as well as groups
  • Driven to succeed at all levels with proven ability to work under pressure
  • Many years of management, sales and inventory and apply everything learned as applicable
  • Knowledge of cost(s) and its impact to bottom line of job/company
  • Route Planning
  • DOT Compliance
  • Schedule Coordination
  • Sales Reporting
  • Performance Management
  • Staff Management
  • Strategic Planning
  • Verbal and Written Communication
  • Customer Service and Assistance
  • Product and Service Sales
  • Daily Workflows
  • Sales Expertise
  • B2B Sales
  • Order Management
  • Goals and Performance
  • Customer Relationship Management
  • New Business Development
  • Project Coordination
  • Overcoming Objections
  • Time Management
  • Project Development
  • Account Acquisition
  • Analytical Thinking
  • Client Retention
  • Database Management
  • Payment Processing
  • Sales Cycle Management
  • Sales and Negotiation
  • Outstanding Customer Service and ability to work well on tasks as well as groups
  • Lead Generation
  • Interpersonal Communications
  • Revenue Growth
  • Exceptional Customer Service
  • Analytical Problem Solver
  • Superior Organizational Skills
  • Phone and Email Etiquette
  • Prospect Follow-Up
  • Product Knowledge
  • Consultative Sales Strategies
  • Merchandising Proficiency
  • Relationship Development
  • Transportation Logistics
  • Promote Products
  • Collaborative Environments
  • Operational Efficiency
  • Constructive Feedback
  • Pipeline Growth
  • Reading Comprehension
  • Documentation

Timeline

Inside Sales

Elbi of America / Arrow

Owner and handyman

Handyman at Large

Freight Team Manager/Store Assistant Manager

Tractor Supply

Logistics and Customer Service

Harbor Freight Tools

Appliance Sales

Lowes

Math Tutor and Mentor

Yuba College

Customer Service & Inside Sales

Diamond Pacific Lumber

Dispatch Manager

Richwell Steel Co. Inc.

History Degree - History

California State University At Chico

Associate of Arts - History

Yuba College

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Matthew Prochnow