Matthew Proctor
Fridley,MN
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Assistant Project Manager
A Squared Design
09.2023 - Current
- Maintain project documentation for reliable records.
- Support the project manager by completing projects and problem resolution.
- Facilitate employee relations, benefits administration and payroll.
- Work with vendors to make purchases and reconcile invoices.
- Develop strategies to streamline and improve office procedures.
- Manage filing system, enter data and other clerical tasks.
- Interact with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually seek methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
Operations Coordinator /Sales Manager
Seacliff Mechanical Services
12.2019 - 09.2023
- Created methods, practices, and systems to improve overall company efficiency.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Developed and implemented daily operations plans such as delivery routes and employee assignments.
- Worked with vendors to make purchases and reconcile invoices.
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
- Reconciled monthly operating budgets and shared information with the management team.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Tracked company equipment, tools and technology to manage inventory.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Compiled training materials for new employees and tracked skill development.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reported issues to higher management with great detail.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Established and cultivated solid business relationships with new or existing customers.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Identified, investigated and documented compliance violations and recommended corrective measures.
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Reviewed, revised and updated compliance policies and procedures to confirm continual compliance with applicable laws.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Developed safety programs to protect workers and reduce injuries.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Organized records of vehicles, schedules and completed orders.
- Increased regulatory compliance by monitoring vehicles to verify adherence to operational, state and federal requirements.
- Supervised maintenance team and effectively delegated assignments to optimize processes.
- Trained drivers to manage time effectively, improving overall mileage performance.
- Completed projects by effectively delegating tasks and overseeing employee performance.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
Warehouse Associate
Target
11.2019 - 11.2019
- Worked safely around moving machinery.
- Consistently lifted materials weighing as much as 60 pounds.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Loaded, unloaded, and moved material to and from storage and sales floor.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Warehouse Manager / Government Sales Associate
Quality Refrigeration Co.
02.2015 - 11.2019
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Tracked customer and supply chain details for precise and timely fulfillment.
- Reconciled billing discrepancies with regulatory agencies and finance department.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales.
- Used government contracting websites such as DIBBS, FBO (now SAM.gov) and NECO to locate government sales opportunities.
- Completed physical inventory counts each month.
- Monitored and adjusted inventory levels to meet company needs and demands.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Completed stock inventories to identify and address issues negatively impacting the company.
- Analyzed inventory trends to identify and prepare for potential issues and discrepancies.
- Implemented systems for tracking and managing stock levels with accuracy and precision.
- Established protocols to use for inventory control and management, streamlining internal process.
- Developed and implemented strategies to keep stocks organized and reduce excess inventory.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Utilized forklift to load, unload, transport and store goods.
- Processed required paperwork to expedite handling of shipped and received goods.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Performed data entry and completed proper paperwork.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Inspected vehicles and requested maintenance tasks be completed within specific timeframes.
- Suggested actionable improvements to increase efficiency and reduce expenses.
- Trained drivers to manage time effectively, improving overall mileage performance.
Fabricator
Circle City Hot Rods
06.2009 - 12.2013
- Fabricated components and structures for a wide variety of classic cars with an emphasis on pre-1960 automobiles and motorcycles.
- Maintained clean and organized working environment to promote safety and efficiency.
- Cut bent, and formed sheet metal and other materials to create metal works.
- Adjusted machine settings and tooling to get accurate cuts and shapes for each job.
- Operated welding machines and grinders to cut, shape and join metal workpieces.
- Assembled and welded components to create metal structures.
- Collaborated with team members to promptly complete tasks and maintain consistent workflows.
- Welded in flat, horizontal, vertical, and overhead positions.
- Prepared welding equipment to perform advanced welding work.
- Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
- Completed welding projects using gas tungsten arc, gas metal arc, flux-cored arc, plasma arc, and shielded metal arc equipment.
- Welded various connections with high-quality final results.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Disassembled defective parts to make proper repairs.
- Photographed high-quality images for various print and digital projects.
- Displayed portfolio to show off best work to potential clients and promote skills and value.
- Captured stunning images for variety of projects.
- Digitally edited photos to enhance appearance.
Education
No Degree - Automotive Technology; Photography; General Ed.
Golden West College
Huntington Beach, CAHigh School Diploma -
Mater Dei High School
Santa Ana06.1996
Skills
- Purchasing and Procurement
- Organizational Skills
- Software Proficiency
- Maintaining Compliance
- Inventory Control
- Brand Management
- Effective Communication
- Warehouse Operations
- Sales Background
- Proposal Development
- Document Control
- Customer Service
On a personal note.
Away from work, I enjoy a number of hobbies with the list growing since moving to Minnesota. I'm still passionate about classic cars and spend plenty of time working on my 1963 VW Bug and my 1949 Chevrolet Coupe. I still love to weld and fabricate still and these two cars offer plenty of opportunity for both.
I am an avid hockey fan and have enjoy playing for over 35 years. I have played at various levels but I enjoy a less competitive style of hockey as I get older. I am very fortunate to still be able to play and coach.
My love of fabrication also led to learning CAD in my free time. I am currently learning the Fusion 360 platform as a way to design and produce functional items with a 3D printer.
Timeline
Assistant Project Manager
A Squared Design
09.2023 - Current
Operations Coordinator /Sales Manager
Seacliff Mechanical Services
12.2019 - 09.2023
Warehouse Associate
Target
11.2019 - 11.2019
Warehouse Manager / Government Sales Associate
Quality Refrigeration Co.
02.2015 - 11.2019
Fabricator
Circle City Hot Rods
06.2009 - 12.2013
No Degree - Automotive Technology; Photography; General Ed.
Golden West College
High School Diploma -
Mater Dei High School
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