Summary
Overview
Work History
Skills
Timeline
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Matthew Proctor

Fenton,MO

Summary

Dynamic Furniture Repair Technician with proven leadership at Phillips Furniture, excelling in complex problem-solving and critical thinking. Skilled in high-quality finishes and effective communication, I enhanced team efficiency and customer satisfaction through strategic coaching and quality standards adherence. Committed to delivering exceptional repair services while fostering strong relationships.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

26
26
years of professional experience

Work History

In Home Furniture Repair Service Technician

Carol House Furniture
10.2015 - Current
  • Finished furniture with high-quality finishes through careful application of compounds such as stain, oil and paint.
  • Evaluated extent of damage to furniture and determined optimal repair approach based on unique piece requirements.
  • Disassembled items to prepare for finishing using hand tools.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Performed in home service of damaged products.
  • Repaired delivery damages to doors, walls, and floors.

Furniture Repair Technician Supervisor

Phillips Furniture
11.2007 - 10.2015
  • Developed and maintained courteous and effective working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

Furniture Finisher

Plunkett Home Furnishings
04.2002 - 11.2007
  • Removed old finishes and degraded parts to complete skilled repairs and restore ideal appearances.
  • Produced smooth finishes by removing imperfections before and after applying coats.
  • Protected final finishes by applying lacquers and other sealants.
  • Finished furniture with high-quality finishes through careful application of compounds such as stain, oil and paint.
  • Evaluated extent of damage to furniture and determined optimal repair approach based on unique piece requirements.
  • Verified finishing met established standards for color, textures, metallic, exotic woods and aged finishes.

General Manager

Jiffy Lube
01.1999 - 11.2001
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Designed modern employee recognition program which boosted productivity and improved morale.

Skills

  • Leadership
  • Quality Standards
  • Reading Comprehension
  • Complex Problem-Solving
  • Active Listening
  • Repair Services
  • Critical Thinking
  • Time Management
  • Wall Repair
  • Basic Carpentry
  • Social Perceptiveness
  • Stain Removal
  • Hand and Power Tool Operation
  • Carpentry and Woodworking
  • Hardware Installation
  • Cabinet Repair
  • Power Saws
  • Judgment and Decision-Making
  • Problem-Solving
  • Troubleshooting
  • Upholstery Recovering
  • Leather and Vinyl Repair
  • Reclining Mechanism Replacement
  • Electrical Component Replacement
  • Stain and Color Matching
  • Burn in Repair

Timeline

In Home Furniture Repair Service Technician

Carol House Furniture
10.2015 - Current

Furniture Repair Technician Supervisor

Phillips Furniture
11.2007 - 10.2015

Furniture Finisher

Plunkett Home Furnishings
04.2002 - 11.2007

General Manager

Jiffy Lube
01.1999 - 11.2001

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Matthew Proctor