Matthew Proctor
Liberty ,Texas
Summary
Chief Operating Officer with a strong track record in operational strategy and budget management. Expertise in enhancing team collaboration and streamlining compliance policies to achieve organizational goals. Recognized for exceptional networking skills and building lasting customer relationships. Acclaimed public speaker with a focus on driving results and fostering engagement.
Overview
26
26
years of professional experience
Work History
Chief Operating Officer
Baytown Veterinary Management INC
Baytown, Texas
07.2021 - Current
- Directed operational strategies to enhance efficiency in veterinary management services.
- Oversaw budget management and allocation for multiple veterinary clinics.
- Implemented training programs to elevate staff performance and client care standards.
- Facilitated communication between management and staff to foster collaboration.
- Established quality control measures to maintain high standards in veterinary practices.
- Developed operational policies ensuring compliance with laws and regulations.
- Monitored performance metrics to ensure quality standards were consistently met.
- Led organizational development initiatives to adapt to industry changes.
Veterinary Practice Consultant
Veterinary Management Systems
Liberty, TX
01.2019 - Current
- Analyzed client needs to develop tailored consulting strategies and solutions.
- Facilitated workshops to enhance team collaboration and knowledge sharing among clients.
- Provided expert guidance on operational efficiency and process improvement initiatives.
- Conducted market research to identify trends and inform strategic recommendations for clients.
- Collaborated with cross-functional teams to implement change management strategies effectively.
- Established strong relationships with clients to understand their business challenges and goals.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Analyzed complex information from multiple sources to identify patterns or trends.
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
- Identified needs of customers promptly and efficiently.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Set specific goals for projects to measure progress and evaluate end results.
- Determined consumer needs to provide products and services appealing to larger market.
- Monitored operations and reviewed records and metrics to understand company performance.
Dog show judge
Kennel clubs
01.2000 - Current
- Represented core values of multiple kennel clubs, including United Kennel Club and American Kennel Club.
- Studied various groups and categories to develop expertise in dog show standards.
- Conducted educational seminars for national and local breed clubs, enhancing knowledge among participants.
- Scheduled and maintained travel arrangements for over 50 assignments annually.
- Advocated for pet welfare through recommendations on diet, training, and nutrition.
- Communicated constructive feedback to pet owners in a respectful and honest manner.
- Facilitated networking opportunities between breeders and veterinary professionals for enhanced education.
Field Sales Representative
IDEXX
Westbrook, ME
03.2019 - 07.2021
- Managed customer accounts and built strong relationships across diverse territories.
- Conducted product demonstrations to educate clients on veterinary diagnostic solutions.
- Collaborated with marketing teams to develop promotional materials for new products.
- Provided training and support to new team members on sales techniques and processes.
- Attended industry conferences to network and represent the company's offerings.
- Assessed customer feedback on products and services to identify areas of improvement.
- Attended trade shows, conferences, and other industry events to promote products.
- Cultivated trusting and loyal professional relationships with customers and thoroughly addressed customer concerns to reach mutually profitable solutions.
- Met or exceeded sales quotas of reporting periods and earned recognition for highest company sales volume.
- Negotiated contracts with potential customers while maintaining a high level of professionalism.
- Collaborated with internal teams such as marketing, finance, operations.
- Researched industry trends, competitive landscape, pricing structures, and customer buying behavior.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Leveraged inside knowledge and advanced opportunities to learn and excel within a fortune 500 company
Asst Veterinary Hospital Manager
Veterinary Specialists of Greater New Orleans
New Orleans, Louisiana
01.2010 - 05.2019
- Coordinated daily operations for busy medical practice, ensuring smooth workflow.
- Managed staff schedules to achieve optimal coverage and operational efficiency.
- Implemented patient management systems that streamlined appointment scheduling processes.
- Facilitated effective communication between patients and healthcare providers.
- Oversaw inventory management of medical supplies and equipment to maintain readiness.
- Processed billing and insurance claims, supporting financial operations efficiently.
- Conducted regular meetings with staff to assess performance and align on goals.
- Developed strategies to enhance workflow processes across the practice.
Education
LVDT - Veterinary Dentistry
St. Andrews College
Boca Raton, FL01-1999
Skills
- Operational strategy and budget management
- Quality assurance
- Compliance and policies
- Performance metrics and analysis
- Project management
- Effective communication skills
- Time management strategies
- Executive leadership
- Personnel development and training
- Team building and relationship management
- Strategic partnerships
Affiliations
- Successful dog show breeder and exhibitor for over 40 yrs
- The American Kennel Club breeder of merit
- Respected member of national clubs such as The German Shorthaired Pointer Club of America, The English cocker spaniel club of America , The Keeshond Club of America , The Toy Fox Terrier Club of America and Many others
- Respected Senior judge in the United Kennel club
- Mentor and trainer for breeders and exhibitors through our organization The Proctor Puzzle
Accomplishments
- United Kennel Club exhibitors choice Favorite judge
- Idexx contributing member for the Gulfcoast region winning presidents club and region of the year for 2020
References
References available upon request.
Timeline
Chief Operating Officer
Baytown Veterinary Management INC
07.2021 - Current
Field Sales Representative
IDEXX
03.2019 - 07.2021
Veterinary Practice Consultant
Veterinary Management Systems
01.2019 - Current
Asst Veterinary Hospital Manager
Veterinary Specialists of Greater New Orleans
01.2010 - 05.2019
Dog show judge
Kennel clubs
01.2000 - Current
LVDT - Veterinary Dentistry
St. Andrews College
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