Matthew Qualls
Yorba Linda,CA
Summary
Specialty Sales Associate with a proven track record at Target, excelling in effective communication. Recognized for building strong customer relationships and training new hires, enhancing team productivity. Demonstrated knowledge of standard psychological assessment instruments of personality and intellectual functions. Skilled in data analysis and behavioral assessment, committed to delivering exceptional service and fostering community engagement through volunteer work.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Sales Associate
Target
11.2021 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about items, device problems, and Target policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Trained new hires, resulting in stronger staff development and increased productivity.
- Set-up displays and aisles according to HQ's plans
Volunteer
BSA
01.2010 - Current
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted with special events and programs.
- Represented organization positively and professionally while providing community with much-needed services.
- Taught youth specialized skills.
- Coordinated and managed volunteer activities for community service projects.
Education
Bachelor of Arts - Psychology
California State University, Fullerton
Fullerton, CA12-2025
Associate of Arts - Psychology
Santa Ana College
Santa Ana, CA08-2023
Skills
- Effective Communication
- Behavioral analysis
- Psychological assessment
- Crisis management
- Customer service
- Training
- Data interpretation
- Group dynamics
Certification
- EMT - Certified Emergency Medical Technician
- Instructor for BSA - 2019
Timeline
Sales Associate
Target
11.2021 - Current
Volunteer
BSA
01.2010 - Current
Bachelor of Arts - Psychology
California State University, Fullerton
Associate of Arts - Psychology
Santa Ana College
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