Matthew Quinn
Perkasie,PA
Summary
Accomplished service operations manager with proven record of optimizing service delivery and streamlining processes to meet business objectives. Recognized for fostering collaborative team environment and consistently achieving high-quality results. Reliable and adaptable to changing operational needs, with expertise in strategic planning and customer relationship management.
Overview
12
12
years of professional experience
Work History
Service Operations Manger
TK Elevator
05.2018 - Current
- Achieved consistent on-time project completion by effectively managing schedules, resources, and budgets.
- Enhanced interdepartmental collaboration through regular meetings focused on shared goals/objectives and open communication, leading to increased overall efficiency.
- Established strong vendor relationships to ensure timely delivery of materials and services at competitive prices.
- Led process improvement initiatives that resulted in reduced cycle times, contributing to increased profitability.
- Managed multiple projects concurrently while maintaining strict adherence to deadlines and quality standards.
- Reduced operational costs by optimizing resource allocation and closely monitoring expenses.
Vertical Transportation Consultant
Lerch Bates
04.2016 - 05.2018
- Lead consultant on the Hudson Yards project.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
Field Technician
TK Elevator
08.2012 - 04.2016
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
Education
High School Diploma -
Eastern High School
Voorhees, NJ06.1993
Skills
Operational Efficiency
Incident Management
Positive Attitude
Customer Service
Problem-Solving
Workplace Safety
Goal-Oriented
Workforce Planning
Timeline
Service Operations Manger
TK Elevator
05.2018 - Current
Vertical Transportation Consultant
Lerch Bates
04.2016 - 05.2018
Field Technician
TK Elevator
08.2012 - 04.2016
High School Diploma -
Eastern High School
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