Matthew McLaughlin
New Britain,CT
Quote
Success is walking from failure to failure with no loss of enthusiasm.
Winston Churchill
Summary
A humble worker that strives for work to create a positive impact on the lives of others. Exceptional interpersonal, verbal, and written communication skills. Experienced and skilled in building professional and motivational relationships with clients/students and utilizing interpersonal techniques. Eager and pursuing full-time employment that applies interpersonal skills and techniques.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Youth Counselor
Connecticut Junior Republic (CJR)
Litchfield, CT
10.2021 - 08.2023
- Maintained a safe and therapeutic environment by monitoring, supervising, and engaging youth clients in daily routines/programming.
- Utilized de-escalation techniques aligned with a trauma-informed care model, driving intervention strategy.
- Counseled individual youth and small groups on presenting needs and concerns.
- Listened to personal stories, asked probing questions, and offered knowledgeable advice for different situations.
- Communicated with challenged and troubled clients to exact positive impact and influence.
- Collaborated with counselors and parents to report client behavior and progress. Documented actions and incidents associated with youth program participants.
- Proficient knowledge of Dialectal Behavioral Therapy (DBT).
Restaurant Worker
Shuttle Meadow Country Club
Berlin, CT
10.2020 - 10.2021
- Addressed guest concerns and complaints quickly and thoroughly to promote satisfaction.
- Drove team success by quickly completing assigned tasks.
- Opened restaurant alone on Sundays to serve coffee and breakfast.
Education
Bachelor of Arts - Psychology
Southern Connecticut State University
New Haven, CT08.2021
Skills
- Individual and Group Coaching/Counseling
- Motivational and Professional Rapport/Relationship Building
- Conflict Management/Resolution
- Critical Thinking, Problem-Solving, and Strategic Decision-Making
- Crisis Intervention Strategies
- De-Escalation Techniques
- Advanced Interpersonal, Written, and Verbal Communication
- Diverse Student/Client Populations
- Goal-Setting, Progression, and Execution
- Project/Deadline Management
- Detail-Orientated
- Records Maintenance and Progress Reporting
Certification
- Therapeutic Crisis Intervention Training - October 2021
- CPR First Aid - October 2021
- PREA Training - October 2021
Additional Information
Computer Literacy in the following applications:
- Microsoft Office Applications (Word, Excel, Powerpoint, Teams, Outlook Email)
- Zoom, Webex, and Confluence
Can efficiently and confidently learn necessary applications, programs, and technologies.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Youth Counselor
Connecticut Junior Republic (CJR)
10.2021 - 08.2023
Restaurant Worker
Shuttle Meadow Country Club
10.2020 - 10.2021
Bachelor of Arts - Psychology
Southern Connecticut State University