Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Racanello

East Northport,NY

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

5
5
years of professional experience

Work History

Dedicated Customer Service Representative

Supplyhouse.com
09.2022 - Current
  • Monitoring the company-provided cell phone; fielding calls, texts, and emails from 360 dedicated accounts; providing timely, professional, and friendly service.
  • Engaging in customer outreach and wellness checks to build relationships, collect feedback, and ensure all account's needs are met
  • Resolving services issues, addressing special requests, and handling tasks pertaining to accounts needs.
  • Working with other teams to expedite requests and ensure swift, quality service to all accounts.

Product Support Specialist

Supplyhouse.com
11.2020 - 09.2022
  • Supported customers during critical troubleshooting incidents, demonstrating a calm and reassuring demeanor under pressure while working towards a swift resolution.
  • Mentored new Product Support Specialists, fostering a positive work environment that encouraged professional growth.
  • Enhanced user experience by creating and updating over 50 detailed product overviews and submittal sheets each year.

Client Care Coordinator

Choice of NY
01.2020 - 11.2020
  • Served as an advocate and developed productive and results oriented relationships with over 100 of need clients.
  • Collaborated with outside organizations, such as Dept. of Social Services, Mental Health Providers, Primary Care Physicians, Probation Officers, Legal Services, District Attorney’s Office, to provide client with the best services.
  • Maintained detailed records of client interactions, enabling accurate tracking and reporting of performance metrics.

Education

Bachelor of Science - History

SUNY, Oneonta
Oneonta, NY
05-2019

Skills

  • Customer service
  • Effective listening
  • Critical thinking
  • Data entry
  • Time allocation planning

Timeline

Dedicated Customer Service Representative

Supplyhouse.com
09.2022 - Current

Product Support Specialist

Supplyhouse.com
11.2020 - 09.2022

Client Care Coordinator

Choice of NY
01.2020 - 11.2020

Bachelor of Science - History

SUNY, Oneonta

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