Matthew Rademacher-Ruops

Ramsey,IL

Summary

Dedicated professional with experience at Donnewald Distributing, adept in loading and unloading, and exceptional customer service. Demonstrated ability to enhance customer satisfaction and team collaboration, with a commitment to safety and efficiency. Proven track record of reliability and professionalism, contributing to improved operational outcomes.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

years of professional experience

Work History

Driver Helper

Donnewald Distributing

07.2022 - Current

Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
Exhibited good attendance, work habits, and willingness to learn job functions.
Prevented damage to packages and products by correctly securing loads.
Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
. Upheld company values through excellent customer service skills while addressing client inquiries or concerns regarding their deliveries.
Maintained a safe work environment by adhering to safety protocols during loading and unloading tasks.
Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
Assisted driver with product or package deliveries to residential and commercial locations.
Contributed to a positive team atmosphere by collaborating closely with fellow Driver Helpers and other staff members.
. Promoted a clean working environment by maintaining cleanliness within the vehicle cabin.
. Exhibited flexibility in adapting to changing priorities due to unforeseen circumstances such as weather conditions or road hazards.
Displayed very good communication and customer service skills.
Used hand trucks and dollies to safely transport heavy and cumbersome packages.
Demonstrated professional conduct at all times when interacting with customers during pickups or dropoffs.
Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
Loaded and unloaded materials onto and off of trucks for fast shipment.
Used pallet jacks to move materials.
Verified quantity and description of materials received by checking merchandise against packing list.

Cashier

Wortman-Meyer

09.2018 - 04.2023

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Ensured compliance with company policies and procedures while processing transactions efficiently.
Strengthened team morale and cooperation by assisting coworkers during peak hours.

Education

High School Diploma -

Vandalia CUSD #203

Vandalia, IL

05-2015

Skills

Loading and unloading
Driver assistance
Safe lifting procedures
Attention to detail
Team collaboration
Customer service

Customer assistance
Work ethic and integrity
Reliability and punctuality
Professionalism and courtesy
Payment processing

Timeline