Matthew Ramos
Chula Vista,California
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain workplace satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
4
4
years of professional experience
Work History
Assistant Soccer Coach
Chula Vista Ranger Soccer Club
2018.01
- Coached a range from 5-12 year old boys the basics of soccer
- I set up drills and explained what needed to be done
- I got a feel for working with a colleague and had a role as an instructor.
Crew Member/Kitchen Manager
Chipotle Mexican Grill
2020.11 - 2024.03
- Worked as a crew member which involved serving food items to guest
- Also worked as a cashier, grill and prep
- Promoted to Kitchen Manager in April 2022 and ensured food safety within the restaurant.
Member Service Representative
Aztec Recreation
2023.05 - 2024.06
- Helped large volume of member every day with positive attitude and focus on member satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Eastlake High School
Chula Vista, California07.2020
Bachelor of Science - Psychology
San Diego State University
San Diego, California06.2024
Skills
- Superb people skills, able to communicate with whomever
- Highly motivated to get the job done, positive attitude towards any given situation
- Willing to assist customers to the best of my ability
- Imperturbable or not easily bothered, stressed, upset and angry.
Employmentobjective
Flexible team player with efficient people skills and dependability. Looking for an opportunity to gain experience in any type of workforce, more specifically in a school setting.
Activities
- Captain for Chula Vista Rangers Soccer Club (2013-2016)
- Soccer player for Barcelona Academy San Diego
- Alter Server at St Anthony's Catholic Church
- Previously part of Dance program at Eastlake High School
- Enrolled in Peer Mediation
- Involved in Safe School Ambassadors at Eastlake High
- President's Award for Educational Excellence
- Kitchen Manager at Chipotle Mexican Grill
Timeline
Member Service Representative
Aztec Recreation
2023.05 - 2024.06
Crew Member/Kitchen Manager
Chipotle Mexican Grill
2020.11 - 2024.03
Assistant Soccer Coach
Chula Vista Ranger Soccer Club
2018.01
Eastlake High School
Bachelor of Science - Psychology
San Diego State University
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