Matthew Ranelli
Rochester,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Screen Printer
Big City Sports Wear
Rochester, NY
10.2023 - Current
- Improved customer satisfaction with timely order fulfillment and consistent print quality.
- Consistently met deadlines for high-volume orders through effective time management and workflow coordination among team members.
- Installed and repositioned screen printing plates and pressure roles.
- Increased efficiency by troubleshooting and resolving printing issues, minimizing downtime and delays.
Mobile Expert
OSL Retail Services
Rochester, NY
05.2020 - 08.2023
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
Press Operator
Teale Machine
Rochester, NY
09.2019 - 03.2020
- Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
- Performed regular maintenance on press machinery to optimize performance.
- Promptly removed completed loads from press.
Customer Service Representative
ContinuumGlobal
Rochester, NY
03.2018 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Skills
- Teamwork and Collaboration
- Problem-solving abilities
- Excellent Communication
- Quality control knowledge
Timeline
Screen Printer
Big City Sports Wear
10.2023 - Current
Mobile Expert
OSL Retail Services
05.2020 - 08.2023
Press Operator
Teale Machine
09.2019 - 03.2020
Customer Service Representative
ContinuumGlobal
03.2018 - 08.2019