Jacqueline Garrett
Houston,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Metropolitan Transit Authority - METRO
2016.09 - 2024.02
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded proactively and positively to rapid change.
Custodial Specialist
Building Stars
2013.05 - 2016.03
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Checked in and stocked inventory throughout facility.
- Moved furniture for cleaning and set up for special events.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Education
Marketing
Sam Houston High School Houston Tx
Houston, TX05.1984
Skills
- Scheduling
- Conflict Mediation
- Active Listening
- Customer Service
- Critical Thinking
- Professional Telephone Demeanor
- Office Equipment Proficiency
- Computer Proficiency
- Call Center Operations
- Problem-Solving Abilities
Timeline
Customer Service Representative
Metropolitan Transit Authority - METRO
2016.09 - 2024.02
Custodial Specialist
Building Stars
2013.05 - 2016.03
Marketing
Sam Houston High School Houston Tx
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